//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Mikroform"
~type_genre:"Conference paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbetreuung"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer service
9
Kundenservice
9
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Theorie
2
Theory
2
AIML
1
B2B
1
Balanced Scorecard
1
Balanced scorecard
1
Beschwerdemanagement
1
Betriebliche Kreislaufwirtschaft
1
Betriebliche Wertschöpfung
1
Bundling strategy
1
Bureaucracy
1
Business model
1
Business process management
1
Bürokratie
1
City logistics
1
Complaint management
1
Controlling
1
Conveyor system
1
Cost management
1
Customer Service
1
Customer experience
1
Customer loyalty
1
Customer retention
1
Customer value
1
Dienstleistungsmanagement
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Electronic support pathways
1
Freight transport
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
7
Book / Working Paper
2
Type of publication (narrower categories)
All
Mikroform
Conference paper
Article in journal
1,662
Aufsatz in Zeitschrift
1,662
Aufsatz im Buch
432
Book section
432
Hochschulschrift
248
Thesis
194
Graue Literatur
157
Non-commercial literature
157
Working Paper
82
Arbeitspapier
81
Collection of articles of several authors
81
Sammelwerk
81
Case study
72
Fallstudie
72
Bibliografie enthalten
48
Bibliography included
48
Ratgeber
48
Aufsatzsammlung
45
Guidebook
45
Konferenzschrift
24
Lehrbuch
18
Textbook
18
Collection of articles written by one author
16
Sammlung
16
Conference proceedings
14
Handbook
11
Handbuch
11
Amtsdruckschrift
8
Government document
8
Konferenzbeitrag
7
Dissertation u.a. Prüfungsschriften
5
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
Forschungsbericht
4
Elektronischer Datenträger
3
Glossar enthalten
3
Glossary included
3
Company information
2
Firmeninformation
2
more ...
less ...
Language
All
English
6
German
3
Author
All
Björklund, Maria
1
Dapiran, G. Peter
1
Deng, Xiangming
1
Hannam, Mark
1
Hänsel, Martin
1
Johansson, Henrik
1
Kam, Booi Hon
1
Nobs, Andreas
1
Peng, Minjing
1
Prendergast, Canice
1
Qin, Yanwei
1
Styger, Michael Stefan
1
Stölzle, Wolfgang
1
Tang, Chenxin
1
Thomas, Ashish
1
more ...
less ...
Published in...
All
Business process management journal
1
Emerging challenges and innovations in microfinance and financial inclusion
1
International journal of physical distribution & logistics management : IJPD & LM
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of labor economics
1
Supply Management Research : aktuelle Forschungsergebnisse 2016
1
The international journal of logistics management
1
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Good customer service versus bad regulation
Hannam, Mark
- In:
Emerging challenges and innovations in microfinance and …
,
(pp. 149-161)
.
2019
Persistent link: https://www.econbiz.de/10012125998
Saved in:
2
Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution
Hänsel, Martin
;
Stölzle, Wolfgang
- In:
Supply Management Research : aktuelle …
,
(pp. 187-211)
.
2017
Persistent link: https://www.econbiz.de/10011590528
Saved in:
3
Urban consolidation centres : retail stores' demands for UCC services
Johansson, Henrik
;
Björklund, Maria
- In:
International journal of physical distribution & …
47
(
2017
)
7
,
pp. 646-662
Persistent link: https://www.econbiz.de/10011723259
Saved in:
4
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
5
Value creation and appropriation in product returns management
Dapiran, G. Peter
;
Kam, Booi Hon
- In:
The international journal of logistics management
28
(
2017
)
3
,
pp. 821-840
Persistent link: https://www.econbiz.de/10011752946
Saved in:
6
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
7
Bureaucratic responses
Prendergast, Canice
- In:
Journal of labor economics
34
(
2016
)
2
,
pp. 183-215
Persistent link: https://www.econbiz.de/10011664540
Saved in:
8
Informationscontrolling in After-Sales-Service : Leistungsbewertung zur Koordination des Informationstransfers in dezentralen Serviceorganisationen
Nobs, Andreas
-
2009
Persistent link: https://www.econbiz.de/10008779471
Saved in:
9
Design for Maintainability in der Aufzugsindustrie
Styger, Michael Stefan
-
2008
Persistent link: https://www.econbiz.de/10003923556
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->