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~language:"eng"
~type_genre:"Hochschulschrift"
~type_genre:"Working Paper"
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Search: subject_exact:"Nachkaufmarketing"
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Customer service
56
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56
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11
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10
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ECONIS (ZBW)
56
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
3
When offline stores reduce online returns
Hirche, Christian F.
;
Bijmolt, Tammo H. A.
;
Gijsenberg, …
-
2021
Persistent link: https://www.econbiz.de/10012522241
Saved in:
4
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
Saved in:
5
Asking less, getting ,ore? : the influence of fixed-fee and threshold-based free shipping on online orders and returns
Hirche, Christian A.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522250
Saved in:
6
Model integration and traceability for product service systems engineering
Wolfenstetter, Thomas
-
2019
Persistent link: https://www.econbiz.de/10012062289
Saved in:
7
Simultaneous customer interaction in online booking systems for attended home delivery
Visser, Thomas R.
;
Agatz, Niels
;
Spliet, Remy
-
2019
Persistent link: https://www.econbiz.de/10012126208
Saved in:
8
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
9
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
10
Vehicle routing and time slot management in online retailing
Visser, Thomas R.
-
2019
Persistent link: https://www.econbiz.de/10012150610
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