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~accessRights:"free"
~subject:"Consumer behaviour"
~type_genre:"Hochschulschrift"
~type_genre:"Working Paper"
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Search: subject_exact:"Nachkaufmarketing"
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Consumer behaviour
Customer service
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15
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12
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ECONIS (ZBW)
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
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2
When offline stores reduce online returns
Hirche, Christian F.
;
Bijmolt, Tammo H. A.
;
Gijsenberg, …
-
2021
Persistent link: https://www.econbiz.de/10012522241
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3
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
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4
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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5
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
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2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
6
Commodity Management im deutschen Industriegüterbereich : Entwicklung eines Ansatzes zur Messung, Prognose und Strategieentwicklung
Mahnke, Thomas
-
2018
Persistent link: https://www.econbiz.de/10011918922
Saved in:
7
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
8
Retourenmanagement im Online-Handel
Feider, Lena
-
2017
Persistent link: https://www.econbiz.de/10011862845
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9
Behavioral appeals to influence product return behavior : theoretical foundations and experimental applications
Pfrang, Thilo
-
2015
Persistent link: https://www.econbiz.de/10011481414
Saved in:
10
Breathing down your neck : the impact of queues on customers using a service
Dahm, Martin
-
2015
Persistent link: https://www.econbiz.de/10011408266
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