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Search: subject:"Kundenservice"
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Kundenservice
56
Customer service
54
Beziehungsmarketing
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Consumer behaviour
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Prinzipal-Agent-Theorie
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Agatz, Niels
3
Bijmolt, Tammo H. A.
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Aarbu, Karl Ove
2
Bhattacharya, C. B.
2
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2
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2
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ECONIS (ZBW)
55
EconStor
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When offline stores reduce online returns
Hirche, Christian F.
;
Bijmolt, Tammo H. A.
;
Gijsenberg, …
-
2021
Persistent link: https://www.econbiz.de/10012522241
Saved in:
2
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
Saved in:
3
Asking less, getting ,ore? : the influence of fixed-fee and threshold-based free shipping on online orders and returns
Hirche, Christian A.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522250
Saved in:
4
Model integration and traceability for product service systems engineering
Wolfenstetter, Thomas
-
2019
Persistent link: https://www.econbiz.de/10012062289
Saved in:
5
Simultaneous customer interaction in online booking systems for attended home delivery
Visser, Thomas R.
;
Agatz, Niels
;
Spliet, Remy
-
2019
Persistent link: https://www.econbiz.de/10012126208
Saved in:
6
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
7
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
8
Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Halperin, Basil
;
Ho, Benjamin
;
List, John A.
;
Muir, Ian
-
2019
Persistent link: https://www.econbiz.de/10012005768
Saved in:
9
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
10
Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
-
2018
Persistent link: https://www.econbiz.de/10011932702
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