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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of marketing education : JME"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service theory and practice"
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Salespeople
33
Verkaufspersonal
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Selling
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Verkauf
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Beziehungsmarketing
9
Einzelhandel
9
Relationship marketing
9
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Arbeitsleistung
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sales education
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Agnihotri, Raj
2
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Beuk, Frederik
2
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Sok, Keo Mony
2
Sok, Phyra
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of marketing education : JME
Journal of retailing
Journal of service theory and practice
Industrial marketing management : the international journal for industrial and high-tech firms
107
Journal of personal selling & sales management
72
Journal of business research : JBR
67
The journal of personal selling & sales management : JPSSM
46
The journal of business & industrial marketing
42
Journal of the Academy of Marketing Science
28
Journal of retailing and consumer services
27
Journal of business-to-business marketing
24
SpringerLink / Bücher
22
Journal of marketing
17
Journal of marketing theory and practice : JMTP
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of service research
11
Journal of marketing theory and practice
10
European journal of marketing
9
Journal of business ethics : JOBE
9
The Oxford handbook of strategic sales and sales management
9
Asia Pacific journal of marketing and logistics
8
Journal of marketing research
8
International journal of hospitality management
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of marketing research : JMR
7
Springer eBook Collection / Business and Economics
7
International journal of retail & distribution management
6
Journal of service research : JSR
6
Marketing intelligence & planning
6
Marketing letters : a journal of research in marketing
6
European journal of marketing : EJM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
The marketing review
5
Journal of marketing analytics : JMA
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Market : review for marketing theory and practice
4
Vision : the journal of business perspective
4
Australasian marketing journal
3
International journal of bank marketing
3
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ECONIS (ZBW)
33
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
4
Whose customer orientation? : exploring the relationships between leaders, team customer orientation climate and customer satisfaction
Zhao, Xin
;
Fu, Na
;
Liang, Xiaoning
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 629-646
Persistent link: https://www.econbiz.de/10014339767
Saved in:
5
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
6
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
7
Extending the validity and reliability of the intent to pursue a sales career scale
Beuk, Frederik
;
Weidner, Kelly L.
;
Houser, Lauren M.
- In:
Journal of marketing education : JME
45
(
2023
)
2
,
pp. 183-203
Persistent link: https://www.econbiz.de/10014326039
Saved in:
8
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
9
Fostering engagement among emotionally exhausted frontline employees in financial services sector
Sahi, Gurjeet Kaur
;
Roy, Sanjit
;
Singh, Tisha
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 400-431
Persistent link: https://www.econbiz.de/10013273029
Saved in:
10
How and when do the ambidextrous frontline sales employees achieve superior sales performance?
Sok, Keo Mony
;
Bin, Devin
;
Sok, Phyra
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 505-520
Persistent link: https://www.econbiz.de/10013273059
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