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~accessRights:"restricted"
~isPartOf:"International journal of business and economics"
~isPartOf:"International journal of hospitality management"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Emotion
Konsumentenverhalten
Customer service
53
Kundenservice
53
Dienstleistungsqualität
46
Service quality
46
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
24
Arbeitsverhalten
15
Work behaviour
15
Hotel industry
12
Hotellerie
12
Beschwerdemanagement
10
Complaint management
10
Tourism employees
10
Tourismusberufe
10
Arbeitszufriedenheit
8
Gastgewerbe
8
Hospitality industry
8
Job satisfaction
8
Robot
8
Roboter
8
Service encounter
8
Dienstleistung
7
Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Service industry
7
Services
7
Gastronomie
6
Restaurant industry
6
Service robot
6
Leistungsmotivation
5
Service failure
5
Service recovery
5
Work motivation
5
Customer incivility
4
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30
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English
30
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Liu, Canmian
2
Lu, Lu
2
Torres, Edwin N.
2
Xie, Lishan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Andajigarmaroudi, Saeed
1
Babalola, Mayowa T.
1
Bilgihan, Anil
1
Brewster, Zachary W.
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Po-Ju
1
Chen, Qiurong
1
Cheng, Bao
1
Cheng, Tan
1
Della Corte, Valentina
1
Fan, Alei
1
Fu, Yang
1
Garba, Omale A.
1
Geng, Ruoqi
1
Gourlay, Kenneth
1
Guchait, Priyanko
1
Guo, Liang
1
Guo, Yulang
1
Gursoy, Dogan
1
He, Zeya
1
Ho, Ting Hin
1
Hong, Zhisheng
1
Hua, Nan
1
Huang, Dan
1
Huang, Jiahui
1
Huang, Xiaoyu
1
Huey Chern Boo
1
Kang, Qi
1
Khoo-Lattimore, Catheryn
1
Kim, Hyun Jeong
1
Kobinah, Thomas
1
Kong, Shaojun
1
Lai, Jennifer Y. M.
1
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International journal of business and economics
International journal of hospitality management
Journal of retailing and consumer services
42
Journal of business research : JBR
26
The journal of services marketing
25
Journal of service research
12
International journal of contemporary hospitality management
9
Journal of hospitality marketing & management
8
Journal of service theory and practice
8
Journal of retailing
7
Journal of service research : JSR
7
Services marketing quarterly
7
Journal of service management
6
Journal of the Academy of Marketing Science
6
Service business
6
Psychology & marketing
5
The service industries journal
5
European journal of marketing
4
Journal of service theory and practice : JSTP
4
Journal of travel and tourism marketing
4
SpringerLink / Bücher
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of consumer studies
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of consumer marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Research
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Tourism review
3
Asia-Pacific journal of business administration
2
California management review
2
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ECONIS (ZBW)
30
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date (oldest first)
1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
4
Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
5
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
6
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
7
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
8
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
9
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
10
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
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