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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Customer satisfaction
335
Kundenzufriedenheit
335
Consumer behaviour
271
Konsumentenverhalten
271
Beziehungsmarketing
217
Relationship marketing
217
Dienstleistungsqualität
189
Service quality
189
Einzelhandel
66
Retail trade
66
Online retailing
63
Online-Handel
63
Satisfaction
52
Customer service
45
Kundenservice
45
E-commerce
40
Electronic Commerce
40
Brand management
32
Markenführung
32
Viral marketing
32
Virales Marketing
32
Customer loyalty
28
Beschwerdemanagement
27
Complaint management
27
Customer experience
26
Brand image
25
Markenimage
25
Internet marketing
24
Online-Marketing
24
Vertrauen
24
Mobile communications
22
Mobilkommunikation
22
Social Web
22
Social web
22
Customer integration
21
Emotion
21
Kundenintegration
21
Customer retention
19
Loyalty
19
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English
24
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Lombart, Cindy
3
Louis, Didier
3
Thurasamy Ramayah
2
Adil, Mohd
1
Ahmadi, Hormoz
1
Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Amegbe, Hayford
1
Antwi, Samuel
1
Athanasopoulou, Pinelopi
1
Cavallero, Luisa
1
Chakraborty, Shibashish
1
Cheah, Jun-Hwa
1
Cheng, Peng
1
Chinje, Nathalie B.
1
Dash, Ganesh
1
Dogra, Nikhil
1
Durif, Fabien
1
Dwivedi, Yogesh Kumar
1
Fazal-e-Hasan, Syed
1
Giovanis, Apostolos N.
1
Grimmer, Martin
1
Hamid, Mahmud
1
Hasan, Najmul
1
Huang, Dongling
1
Ifie, Kemefasu
1
Javed, Muhammad Kashif
1
Kelly, Louise
1
Khan, Imran
1
Kim, Jiyoung
1
Klein, Andreas
1
Labbé-Pinlon, Blandine
1
Le, Hoang T. P. M.
1
Lee, Jaeha
1
Lee, Sangwoo
1
Lim, Rodney
1
Liu, Yang
1
Loureiro, Sandra M. C.
1
Markovitch, Dmitri G.
1
Mavridou, Vasileia
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
International journal of hospitality management
9
Journal of business research : JBR
9
Asia Pacific journal of marketing and logistics
7
Journal of hospitality marketing & management
6
Service business
6
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of electronic business : IJEB
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of strategic marketing
5
The journal of business & industrial marketing
5
International journal of public sector performance management : IJPSPM
4
Journal of business-to-business marketing
4
Journal of travel and tourism marketing
4
Services marketing quarterly
4
The service industries journal
4
International journal of bank marketing
3
International journal of business and systems research : IJBSR
3
International journal of consumer studies
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality & reliability management
3
International journal of services, economics and management
3
International journal of technology marketing : IJTMkt
3
Journal of Islamic marketing
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Journal of global marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of internet commerce
3
Psychology & marketing
3
Review of marketing science
3
African journal of science, technology, innovation and development : AJSTID
2
Australasian marketing journal
2
Health marketing quarterly
2
IEEE transactions on engineering management : EM
2
Information systems and e-business management : ISeB
2
Information systems management
2
International journal of business communication : IJBC ; a publication of the Association of Business Communication
2
International journal of business excellence : IJBEX
2
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ECONIS (ZBW)
24
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
4
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
7
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
8
"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective
Antwi, Samuel
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012581905
Saved in:
9
The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
Saved in:
10
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
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