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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Emotion
175
Consumer behaviour
86
Konsumentenverhalten
86
Customer satisfaction
56
Dienstleistungsqualität
52
Service quality
52
Hotel industry
38
Hotellerie
38
Beziehungsmarketing
30
Relationship marketing
30
Gastronomie
28
Restaurant industry
28
Arbeitszufriedenheit
25
Job satisfaction
25
Tourism industry
24
Tourismuswirtschaft
24
Tourism
23
Tourismus
23
Arbeitsverhalten
22
Work behaviour
22
Holiday behaviour
20
Urlaubsverhalten
20
Emotions
18
Satisfaction
16
Stress
16
Tourism employees
16
Tourismusberufe
16
Work stress
16
Brand management
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Customer service
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Hospitality industry
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Kundenservice
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Markenführung
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Emotional labor
14
Organizational behaviour
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Verhalten in Organisationen
14
Gastgewerbe
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Coronavirus
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Hospital
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Guchait, Priyanko
3
Lee, Lindsey
3
Madera, Juan M.
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Bilgihan, Anil
2
Huan, Tzung-cheng
2
Min, Hyounae
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Qu, Hailin
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Tulucu, Fadime
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Xu, Jing
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Aattila, Anna S.
1
Al-Ansi, Amr
1
Alola, Uju Violet
1
An, Soyoung
1
Avci, Turgay
1
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1
Beck, Jeffrey A.
1
Beiza, Alberto
1
Bufquin, Diego
1
Bujisic, Milos
1
Buonincontri, Piera
1
Cai, Xiaomei
1
Caldeira, Ana
1
Calderón Garcia, Haydée
1
Cao, Xiulian
1
Carneiro, Maria João
1
Casadesús, Martí
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Cervera-Taulet, Amparo
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Chang, Kuo-Chien
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Chen, Hung-Bin
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Chen, Kuan-Ying
1
Chen, Po-Ju
1
Cheng, Bao
1
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1
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International journal of hospitality management
Journal of international trade & commerce
Tourism management perspectives : TMP
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
Tourism review
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
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ECONIS (ZBW)
56
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1
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
2
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
3
Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato
;
Rakshit, Krishanu
;
Mandal, Prasenjit
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
Saved in:
4
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
5
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
6
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
7
Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, Yun Ying
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014334428
Saved in:
8
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
9
Unexpected surprise : emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists
Mehra, Payal
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014283421
Saved in:
10
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
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