//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer integration"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer integration
Beschwerdemanagement
39
Complaint management
39
Dienstleistungsqualität
33
Service quality
33
Customer satisfaction
27
Kundenzufriedenheit
27
Beziehungsmarketing
22
Relationship marketing
22
Consumer behaviour
16
Konsumentenverhalten
16
Customer service
12
Kundenservice
12
Service failure
12
Service recovery
11
Emotion
9
Hotel industry
5
Hotellerie
5
Dienstleistungssektor
4
Gastgewerbe
4
Hospitality industry
4
Service industry
4
Social Web
4
Social web
4
Airbnb
3
Gerechtigkeit
3
Hospital
3
Justice
3
Krankenhaus
3
Kundenintegration
3
Mobile communications
3
Mobilkommunikation
3
Online reviews
3
Service recovery performance
3
Tourism industry
3
Tourismuswirtschaft
3
Viral marketing
3
Virales Marketing
3
Artificial intelligence
2
Brand image
2
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
DiPietro, Robin B.
1
Dolan, Rebecca
1
Jin, Dan
1
Kemper, Joya
1
Kim, Kawon Kathy
1
Manu C
1
Meng, Fang
1
Paul, Justin
1
Seo, Yuri
1
Sreejesh, S.
1
Torres, Edwin N.
1
more ...
less ...
Published in...
All
International journal of hospitality management
Tourism management : research, policies, practice
Journal of business research : JBR
5
Journal of retailing and consumer services
3
Service business
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
MIS quarterly
1
Marketing letters : a journal of research in marketing
1
Research policy : policy, management and economic studies of science, technology and innovation
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
3
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->