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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"International journal of quality and service sciences"
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Search: subject_exact:"Dienstleistungsunternehmen"
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Dienstleistungssektor
22
Service industry
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Dienstleistungsqualität
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9
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
International journal of quality and service sciences
SpringerLink / Bücher
85
The service industries journal
79
Journal of business research : JBR
66
Service business
55
The journal of services marketing
44
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of retailing and consumer services
35
International journal of production economics
33
Journal of service management
29
Springer eBook Collection
26
Journal of service research
22
Discussion paper / Centre for Economic Policy Research
21
European journal of operational research : EJOR
21
International journal of hospitality management
20
International journal of services and operations management : IJSOM
19
International journal of innovation management
18
Services marketing quarterly
18
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15
Technological forecasting & social change : an international journal
15
World Bank E-Library Archive
15
Edward Elgar E-Book Archive
14
Journal of service research : JSR
14
Structural change and economic dynamics : SC+ED
14
International journal of production research
13
Journal of service theory and practice : JSTP
13
Springer eBook Collection / Business and Economics
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Applied economics
11
International journal of contemporary hospitality management
10
International journal of quality & reliability management
10
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Technology analysis & strategic management
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The journal of business & industrial marketing
10
Applied economics letters
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Journal of service theory and practice
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
22
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1
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
Saved in:
5
Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui
;
Silveira, Giovani J. C. da
- In:
International journal of operations & production …
37
(
2017
)
4
,
pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
Saved in:
6
The reconfiguration of service production systems in response to offshoring : a practice theory perspective
Brandl, Kristen
;
Mol, Michael J.
;
Petersen, Bent
- In:
International journal of operations & production …
37
(
2017
)
9
,
pp. 1246-1264
Persistent link: https://www.econbiz.de/10011779020
Saved in:
7
Service fitness ladders : improving business performance in low cost and differentiated markets
Hill, Alex
;
Cuthbertson, Richard
;
Laker, Benjamin
; …
- In:
International journal of operations & production …
37
(
2017
)
10
,
pp. 1266-1303
Persistent link: https://www.econbiz.de/10011779041
Saved in:
8
Can you put too much on your plate? : uncertainty exposure in servitized triads
Kreye, Melanie E.
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1722-1740
Persistent link: https://www.econbiz.de/10011814716
Saved in:
9
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
10
Exploring modularity in services: cases from tourism
Avlonitis, Viktor
;
Hsuan Mikkola, Juliana
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10011702232
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