//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Service quality"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
1,534
Konsumentenverhalten
1,533
Einzelhandel
498
Retail trade
498
Relationship marketing
467
Beziehungsmarketing
466
Customer satisfaction
323
Kundenzufriedenheit
321
Online retailing
313
Online-Handel
313
Dienstleistungsqualität
268
Brand management
244
Markenführung
244
Social Web
202
Social web
202
Brand image
201
Markenimage
201
E-commerce
171
Electronic Commerce
170
Internet marketing
162
Online-Marketing
161
Brand
137
Markenartikel
134
Emotion
129
Confidence
108
Vertrauen
108
Viral marketing
108
Virales Marketing
108
Distribution channel
89
Vertriebsweg
89
Pricing strategy
82
Theorie
82
Theory
82
Preismanagement
81
Innovation adoption
77
Innovationsakzeptanz
76
Coronavirus
73
Luxury goods
73
Luxusgüter
73
more ...
less ...
Online availability
All
Undetermined
Free
1
Type of publication
All
Article
268
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
268
Language
All
English
Author
All
Prentice, Catherine
10
Söderlund, Magnus
6
Park, Jungkun
5
Gong, Taeshik
4
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Mortimer, Gary
3
Park, Eunil
3
Paul, Justin
3
Prybutok, Victor R.
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Brengman, Malaika
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gibbs, Tanya
2
Gohary, Ali
2
Hamzelu, Bahman
2
Hinson, Robert
2
Hsu, Chia-Lin
2
Hyun, Hyowon
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
International journal of hospitality management
277
Journal of business research : JBR
156
The journal of services marketing
112
Auditing : a journal of practice & theory
105
Service business
103
International journal of contemporary hospitality management
101
Journal of hospitality marketing & management
90
The service industries journal
87
Total quality management & business excellence
87
The TQM journal : the international review of organizational improvement
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of air transport management
77
Services marketing quarterly
73
Journal of travel and tourism marketing
69
Tourism management : research, policies, practice
68
International journal of quality & reliability management
65
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
55
Journal of service management
52
International journal of quality and service sciences
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of productivity and quality management : IJPQM
49
Accounting horizons : a quarterly publication of the American Accounting Association
44
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Quality management journal : QMJ
43
Asia Pacific journal of marketing and logistics
41
International journal of services and operations management : IJSOM
41
Economics of education review
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of service research
39
Technological forecasting & social change : an international journal
39
Managerial auditing journal
35
Journal of health economics
34
International journal of auditing : IJA
32
Journal of health organization and management
32
Journal of service research : JSR
32
International journal of production economics
31
International journal of production research
31
International journal of services, economics and management
30
more ...
less ...
Source
All
ECONIS (ZBW)
268
Showing
1
-
10
of
268
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
3
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
4
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
5
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
6
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
7
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
8
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
10
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->