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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer satisfaction
84
Kundenzufriedenheit
84
Consumer behaviour
60
Konsumentenverhalten
60
Beziehungsmarketing
50
Relationship marketing
50
Dienstleistungsqualität
49
Service quality
49
Einzelhandel
13
Retail trade
13
Beschwerdemanagement
12
Complaint management
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Online-Handel
11
Satisfaction
10
Viral marketing
10
Virales Marketing
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Brand image
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customer satisfaction
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Zufriedenheit
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satisfaction
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84
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Bloemer, Johanna M.
2
Hillebrand, Bas
2
Joosten, Herm
2
Mai, Enping
2
Mishra, Sita
2
Roy, Sanjit
2
Sparks, Beverley
2
Sreejesh, S.
2
Wilkins, Stephen
2
Willems, Kim
2
Wirtz, Jochen
2
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2
Abbas, Ghassan
1
Abdullateef, Aliyu Olayemi
1
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1
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1
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1
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1
Aksoy, Lerzan
1
Albrecht, Carmen-Maria
1
Allsopp, Jason
1
Amawate, Vibhas
1
Amendah, Eklou
1
Anabila, Peter
1
Apostolos, Giovanis
1
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Banerjee, Shubhomoy
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Journal of service management
Journal of strategic marketing
Journal of retailing and consumer services
321
International journal of hospitality management
238
Journal of business research : JBR
188
Journal of hospitality marketing & management
107
Journal of travel and tourism marketing
107
Tourism management : research, policies, practice
100
The journal of services marketing
98
International journal of contemporary hospitality management
86
Service business
81
Tourism management perspectives : TMP
76
The service industries journal
71
Total quality management & business excellence
65
SpringerLink / Bücher
64
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
62
Journal of air transport management
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Services marketing quarterly
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of hospitality and tourism insights
53
Asia Pacific journal of marketing and logistics
52
The TQM journal : the international review of organizational improvement
44
International journal of quality & reliability management
39
Journal of vacation marketing
39
International journal of services and operations management : IJSOM
38
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of Islamic marketing
35
International journal of business excellence : IJBEX
34
Psychology & marketing
33
The international journal of bank marketing : IJBM
32
International journal of quality and service sciences
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of services, economics and management
30
International journal of productivity and quality management : IJPQM
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
Technological forecasting & social change : an international journal
28
International journal of bank marketing
27
International review on public and non-profit marketing
27
Journal of internet commerce
27
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ECONIS (ZBW)
84
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10
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84
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date (oldest first)
1
What drives car buyers to accept a rejuvenated brand? : the mediating effects of value and pricing in a consumer-brand relationship
Muhammad Iskandar Hamzah
;
Pontes, Nicolas
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 114-136
Persistent link: https://www.econbiz.de/10014553130
Saved in:
2
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
3
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
4
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
5
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
6
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
7
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
8
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
9
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
Saved in:
10
Market orientation and behavioural intentions of tourists in Ghana's tourist destinations : the mediation role of tourist satisfaction
Anabila, Peter
;
Achiriga, Victor
;
Okpattah, Benard
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014303142
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