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~isPartOf:"The journal of services marketing"
~subject:"Customer satisfaction"
~subject:"United States"
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Customer satisfaction
United States
Consumer behaviour
142
Konsumentenverhalten
142
Beziehungsmarketing
81
Relationship marketing
81
Dienstleistungsqualität
77
Service quality
77
Kundenzufriedenheit
71
Customer service
24
Kundenservice
24
Dienstleistungssektor
23
Service industry
23
Emotion
22
Transformative service research
22
Well-being
21
Customer experience
19
Services
19
Dienstleistung
18
Social Web
17
Social web
17
Satisfaction
15
Viral marketing
15
Virales Marketing
15
Qualitative research
14
Customer integration
13
Einzelhandel
13
Kundenintegration
13
Retail trade
13
Servicescape
13
Brand management
12
Customer engagement
12
Markenführung
12
Experimental design
11
Beschwerdemanagement
10
Complaint management
10
Lebensqualität
10
Quality of life
10
Service encounter
10
Zufriedenheit
10
Customer participation
9
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English
73
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Alkire, Linda
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Furrer, Olivier
2
Kim, Jong Min
2
Klaus, Philipp
2
Landry, Mikèle
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
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2
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1
Aksoy, Lerzan
1
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1
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1
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1
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1
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1
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1
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1
Ball, Joan
1
Bang, Nguyen
1
Barone, Ada Maria
1
Basso, Kenny
1
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1
Bejou, David
1
Black, William C.
1
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The journal of services marketing
Journal of retailing and consumer services
297
Working paper / National Bureau of Economic Research, Inc.
285
International journal of hospitality management
154
Journal of business research : JBR
136
Discussion paper / Centre for Economic Policy Research
114
NBER working paper series
83
Journal of hospitality marketing & management
74
Journal of travel and tourism marketing
74
European journal of operational research : EJOR
70
Computers & operations research : and their applications to problems of world concern ; an international journal
57
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
51
Asia Pacific journal of marketing and logistics
44
Service business
41
The service industries journal
41
SpringerLink / Bücher
38
Services marketing quarterly
37
Tourism management perspectives : TMP
37
Discussion papers / CEPR
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
American economic journal : a journal of the American Economic Association
30
Journal of strategic marketing
30
International journal of production research
29
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
29
Psychology & marketing
28
Journal of service management
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of air transport management
26
Academy of Management journal : AMJ
25
Technological forecasting & social change : an international journal
25
The American economic review
25
The international review of retail, distribution and consumer research
25
Journal of Islamic marketing
24
Journal of internet commerce
24
Total quality management & business excellence
24
International journal of retail and distribution management
23
Journal of international consumer marketing
23
Transportation research / E : an international journal
23
Journal of hospitality and tourism insights
22
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ECONIS (ZBW)
73
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73
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date (oldest first)
1
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
2
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
3
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
4
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
5
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
6
Service mega-disruptions : a conceptual model and
research
agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
7
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
8
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
9
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
10
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
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