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~accessRights:"restricted"
~language:"eng"
~person:"Law, Chun Hung Roberts"
~person:"Phillips, Peter C. B."
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Hotel industry
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Law, Chun Hung Roberts
Phillips, Peter C. B.
Han, Heesup
49
Svensson, Göran
17
Mattila, Anna S.
16
Prentice, Catherine
16
Wong, IpKin Anthony
16
Prayag, Girish
15
Bilgihan, Anil
14
Su, LuJun
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Balaji, M. S.
12
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12
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Yi, Youjae
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11
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11
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11
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10
Chua, Bee-Lia
10
Gustafsson, Anders
10
Ladeira, Wagner Junior
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Shahin, Arash
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Sharma, Piyush
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Wu, Luorong
10
Yu, Jongsik
10
Assaker, Guy
9
Gil Saura, Irene
9
Khan, Imran
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Kim, Jinkyung Jenny
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Prashar, Sanjeev
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International journal of hospitality management
5
Journal of travel and tourism marketing
3
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
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ECONIS (ZBW)
12
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1
Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb
Ye, Qiang
;
Liang, Sai
;
Wei, Zaiyan
;
Law, Chun Hung Roberts
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3718-3736
Persistent link: https://www.econbiz.de/10014334345
Saved in:
2
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
3
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
4
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
5
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
6
Experiencing P2P accommodations : anecdotes from Chinese customers
Lyu, Jing
;
Li, Mimi
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
77
(
2019
),
pp. 323-332
Persistent link: https://www.econbiz.de/10011988585
Saved in:
7
Gambling destinations and the effect of gambling results on tourist satisfaction and loyalty
Masiero, Lorenzo
;
Qian, Jianwei
;
Fong, Davis Ka Chio
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 678-689
Persistent link: https://www.econbiz.de/10011918041
Saved in:
8
An investigation of the perceived value of shopping tourism
Choi, Miju
;
Law, Chun Hung Roberts
;
Heo, Cindy Yoonjoung
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
7
,
pp. 962-980
Persistent link: https://www.econbiz.de/10011927262
Saved in:
9
Length of stay : its determinants and outcomes
Wang, Liang
;
Fong, Davis Ka Chio
;
Law, Chun Hung Roberts
; …
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
4
,
pp. 472-482
Persistent link: https://www.econbiz.de/10011915447
Saved in:
10
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
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