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~accessRights:"restricted"
~person:"Bilgihan, Anil"
~person:"Cai, Ruiying"
~person:"Folse, Judith Anne Garretson"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Emotion
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10
Relationship marketing
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Customer satisfaction
9
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Bilgihan, Anil
Cai, Ruiying
Folse, Judith Anne Garretson
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Prentice, Catherine
4
Alnawas, Ibrahim
3
Delcourt, Cécile
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Grandey, Alicia
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Han, Heesup
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Lee, Lindsey
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Madera, Juan M.
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Medler-Liraz, Hana
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Miao, Li
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Park, Jungkun
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Qu, Hailin
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Vinh Van Thai
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Yeh, Shih-Shuo
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Alrawadieh, Zaid
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Altinay, Levent
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Amin, Muslim
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Arici, Hasan Evrim
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Back, Robin M.
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Bufquin, Diego
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Cervera-Taulet, Amparo
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Chi, Nai-Wen
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Cobanoglu, Cihan
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Hyun, Hyowon
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International journal of hospitality management
2
Journal of business research : JBR
2
Tourism management : research, policies, practice
2
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
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1
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
2
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
3
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
4
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
5
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
6
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
7
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
8
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
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