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~accessRights:"restricted"
~person:"Bilgihan, Anil"
~person:"Folse, Judith Anne Garretson"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Emotion
11
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Customer satisfaction
6
Kundenzufriedenheit
6
Relationship marketing
6
Service quality
5
Customer service
3
Gratitude
3
Kundenservice
3
Consumer emotions
2
Lieferantenmanagement
2
Mobile communications
2
Mobilkommunikation
2
Salespeople
2
Satisfaction
2
Servicescape
2
Supplier relationship management
2
Verkaufspersonal
2
Affect
1
Angst
1
Anticipatory emotions
1
Anxiety
1
Appraisal theory
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Attitudes
1
Behavioral intentions
1
Beliefs
1
Beschwerdemanagement
1
Buyer-seller relationships
1
Casino ambiance
1
Cognitive appraisal theory
1
Cognitive appraisals
1
Communicative staging of servicescape
1
Complaint management
1
Consumer decisions
1
Customer experience
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Bilgihan, Anil
Folse, Judith Anne Garretson
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Prentice, Catherine
4
Alnawas, Ibrahim
3
Cai, Ruiying
3
Delcourt, Cécile
3
Grandey, Alicia
3
Han, Heesup
3
Lee, Lindsey
3
Madera, Juan M.
3
Medler-Liraz, Hana
3
Miao, Li
3
Park, Jungkun
3
Qu, Hailin
3
Svensson, Göran
3
Vinh Van Thai
3
Yeh, Shih-Shuo
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Amin, Muslim
2
Arici, Hasan Evrim
2
Back, Robin M.
2
Bufquin, Diego
2
Cervera-Taulet, Amparo
2
Chang, Kuo-Chien
2
Chi, Nai-Wen
2
Cobanoglu, Cihan
2
Dong, Yanan
2
Gremler, Dwayne D.
2
Gursoy, Dogan
2
Han, Spring H.
2
Han, Su-Jin
2
Hanks, Lydia
2
Houston, Lawrence
2
Hyun, Hyowon
2
Ittamalla, Rajesh
2
Jang, Jichul
2
Jiang, Jing
2
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International journal of hospitality management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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1
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
2
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
3
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
4
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
5
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
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