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~accessRights:"restricted"
~person:"Folse, Judith Anne Garretson"
~person:"Grandey, Alicia"
~person:"Han, Heesup"
~subject:"Customer satisfaction"
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Customer satisfaction
Emotion
30
Consumer behaviour
17
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9
Dienstleistungsqualität
8
Service quality
8
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Folse, Judith Anne Garretson
Grandey, Alicia
Han, Heesup
Alrawadieh, Zaid
3
Barnes, Donald C.
3
Bilgihan, Anil
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
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Cobanoglu, Cihan
3
Guchait, Priyanko
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Huan, Tzung-cheng
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Lee, Lindsey
3
Lévy Mangin, Jean-Pierre
3
Madera, Juan M.
3
Miao, Li
3
Orsingher, Chiara
3
Prashar, Sanjeev
3
Prayag, Girish
3
Qu, Hailin
3
Ribeiro, Manuel Alector
3
Ruiz Vega, Agustín V.
3
Surachartkumtonkun, Jiraporn
3
Thaichon, Park
3
Vinh Van Thai
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Al-Ansi, Amr
2
Alan, Alev Kocak
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Alola, Uju Violet
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Altinay, Levent
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Amin, Muslim
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Arici, Hasan Evrim
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Baloglu, Seyhmus
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Busser, James
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Cabello-Manrique, David
2
Cain, Lisa
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Calderón Garcia, Haydée
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Casadesús, Martí
2
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Journal of travel and tourism marketing
3
Journal of business research : JBR
2
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Spatial and human crowdedness, time pressure, and Chinese traveler word-of-mouth behaviors for Korean restaurants
Quan, Wei
;
Al-Ansi, Amr
;
Han, Heesup
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495025
Saved in:
2
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
3
Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 804-822
Persistent link: https://www.econbiz.de/10012415299
Saved in:
4
Impact of functional/cognitive and emotional advertisements on image and repurchase intention
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Lee, …
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 446-471
Persistent link: https://www.econbiz.de/10012176671
Saved in:
5
Halal-friendly hotels : impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
6
,
pp. 729-746
Persistent link: https://www.econbiz.de/10012179463
Saved in:
6
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
7
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
8
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
9
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
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