//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Zablah, Alex R."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"SALES"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Salespeople
9
Verkaufspersonal
9
Beziehungsmarketing
8
Relationship marketing
8
Arbeitsleistung
4
Customer service
4
Job performance
4
Kundenservice
4
Customer satisfaction
3
Emotion
3
Kundenzufriedenheit
3
Stress
3
Work stress
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
B-to-B-Marketing
2
Business-to-business marketing
2
Consumer behaviour
2
Employee retention
2
Job satisfaction
2
Konsumentenverhalten
2
Mitarbeiterbindung
2
Work behaviour
2
Anforderungsprofil
1
Anxiety
1
Arbeitspsychologie
1
Brand
1
Brand attachment
1
Brand image
1
Brand management
1
Burnout
1
Business ethics
1
Case study
1
Challenge appraisal
1
Charitable organization
1
Charity
1
Checkout charity
1
Confidence
1
Construal level theory
1
Corporate Social Responsibility
1
more ...
less ...
Online availability
All
Undetermined
Free
2
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Zablah, Alex R.
Agnihotri, Raj
32
Friend, Scott B.
22
Bolander, Willy
21
Chaker, Nawar N.
21
Johnson, Jeff S.
21
Alavi, Sascha
20
Kühnapfel, Jörg B.
20
Itani, Omar S.
18
Rangarajan, Deva
18
Hochstein, Bryan
16
Vieira, Valter Afonso
16
Habel, Johannes
15
Binckebanck, Lars
14
Rutherford, Brian N.
14
Dugan, Riley
13
Hughes, Douglas E.
13
Pullins, Ellen
13
Rapp, Adam
13
Ahearne, Michael
12
Hartmann, Nathaniel N.
12
Schmitz, Christian
12
Schwepker, Charles H. <Jr.>
12
Evans, Kenneth R.
11
Jaramillo, Fernando
11
Nijssen, E. J.
11
Plouffe, Christopher R.
11
Sharma, Arun
11
Sinha, Prabhakant
11
Wieseke, Jan
11
Baker, Thomas L.
10
Borgh, Michel van der
10
Good, Valerie
10
Grewal, Dhruv
10
Lasch, Rainer
10
Lee, Nick
10
Malshe, Avinash
10
Pufahl, Mario
10
Rouziou, Maria
10
Voorhees, Clay M.
10
more ...
less ...
Published in...
All
Journal of business research : JBR
3
Journal of marketing theory and practice
2
Journal of personal selling & sales management
2
Journal of retailing
2
Journal of marketing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of personal selling & sales management : JPSSM
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
2
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
3
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
4
So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young
;
Noble, Stephanie M.
;
Zablah, Alex R.
- In:
Journal of business research : JBR
113
(
2020
),
pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
Saved in:
5
The divergent effects of organizational identification on salesperson and customer outcomes in a friend-selling context
Beeler, Lisa L.
;
Chaker, Nawar N.
;
Gala, Prachi
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
2
,
pp. 95-113
Persistent link: https://www.econbiz.de/10012260098
Saved in:
6
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
7
Emotional calibration and salesperson performance
Kidwell, Blair
;
Hasford, Jonathan
;
Turner, Broderick
; …
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 141-161
Persistent link: https://www.econbiz.de/10012662146
Saved in:
8
Blinded by the brand : inauthentic salesperson brand attachment and its influence on customer purchase intentions
Beeler, Lisa
;
Zablah, Alex R.
;
Rapp, Adam
- In:
Journal of personal selling & sales management
41
(
2021
)
3
,
pp. 268-284
Persistent link: https://www.econbiz.de/10012623653
Saved in:
9
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
10
All autonomy is not created equal : the countervailing effects of salesperson autonomy on burnout
Matthews, Lucy
;
Beeler, Lisa
;
Zablah, Alex R.
;
Hair, …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 303-322
Persistent link: https://www.econbiz.de/10011963035
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->