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~accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
~subject:"United States"
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Dienstleistungsqualität
Service quality
United States
Electronic Commerce
5,447
E-commerce
5,225
Online-Handel
4,347
Online retailing
4,346
Consumer behaviour
2,838
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2,838
Online-Marketing
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1,091
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964
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868
Einzelhandel
839
Retail trade
833
Digitization
821
Relationship marketing
816
Beziehungsmarketing
815
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706
Digitale Plattform
706
Customer satisfaction
601
Kundenzufriedenheit
601
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600
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600
Informationstechnik
421
Confidence
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Vertrauen
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Information technology
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398
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Lieferkette
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Supply chain
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Xu, Xun
5
Cavallo, Alberto
4
Einav, Liran
4
Gorodnichenko, Yuriy
4
Levin, Jonathan
4
Parcu, Pier Luigi
4
Sreejesh, S.
4
Talavera, Oleksandr
4
Agrawal, Vivek
3
Brennan, Timothy John
3
Crew, Michael A.
3
Jin, Ginger Zhe
3
Khan, Mohammed Naved
3
Kumar, Vikas
3
Law, Chun Hung Roberts
3
Matt, Christian
3
Paul, Justin
3
Ricard, Line
3
Sachan, Amit
3
Sendler, Ulrich
3
Sundaresan, Neel
3
Adhikari, Arnab
2
Adil, Mohd
2
Ahmad, Asad
2
Amin, Muslim
2
Anderson, Rolph E.
2
Anusree, M. R.
2
Baugh, Brian
2
Beatty, Sharon E.
2
Ben-David, Itzhak
2
Bharti, Kumkum
2
Bhatt, Ruchi
2
Blut, Markus
2
Boccia, Francesco
2
Bradley, Graham L.
2
Brun, Isabelle
2
Camilleri, Mark Anthony
2
Carlson, Jamie
2
Chung, Namho
2
Dhingra, Sanjay
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IGI Global
13
Springer-Verlag GmbH
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Aptus Research Solutions
1
Conference on Postal and Delivery Economics <24., 2016, Florenz>
1
Conference on Postal and Delivery Economics <27., 2019, Dublin>
1
Conference “Competition on the Internet” <2013, München>
1
Edward Elgar Publishing
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
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Journal of retailing and consumer services
37
Journal of internet commerce
20
Working paper / National Bureau of Economic Research, Inc.
16
International journal of hospitality management
15
International journal of electronic marketing and retailing : IJEMR
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
SpringerLink / Bücher
10
International journal of production economics
8
Journal of business research : JBR
8
International journal of business information systems : IJBIS
7
International journal of contemporary hospitality management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of business excellence : IJBEX
6
International journal of retail and distribution management
6
Journal of strategic marketing
6
Service business
6
Asia Pacific journal of marketing and logistics
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
5
International journal of quality & reliability management
5
International journal of quality and service sciences
5
International journal of retail & distribution management
5
International journal of services and operations management : IJSOM
5
Journal of hospitality marketing & management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing theory and practice : JMTP
5
Technological forecasting & social change : an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Transportation research / E : an international journal
5
Information systems and e-business management : ISeB
4
International journal of electronic business : IJEB
4
International journal of services technology and management : IJSTM
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
The TQM journal : the international review of organizational improvement
4
Discussion paper / Centre for Economic Policy Research
3
International journal of electronic commerce : IJEC
3
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
616
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Exploring online consumer reviews of customized apparel products
Shin, Eonyou
;
Kincade, Doris H.
;
Han, Jinhee
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 139-160
Persistent link: https://www.econbiz.de/10014495507
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
5
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
6
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
7
Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz
;
Zdrenka, Wojciech
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
Saved in:
8
Evolutionary game analysis of information service quality control of e-commerce platforms under information ecology
Xu, Xiaojun
;
Wang, Lu
;
Wang, Xiaoli
- In:
Journal of management analytics
11
(
2024
)
1
,
pp. 135-159
Persistent link: https://www.econbiz.de/10014530439
Saved in:
9
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
10
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
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