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~accessRights:"restricted"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Search: subject:"Service quality"
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Subject
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Dienstleistungssektor
customer satisfaction
Service quality
7,250
Dienstleistungsqualität
7,160
Customer satisfaction
2,821
Kundenzufriedenheit
2,808
Consumer behaviour
2,226
Konsumentenverhalten
2,226
Beziehungsmarketing
1,798
Relationship marketing
1,798
Qualitätsmanagement
980
Quality management
977
Financial audit
932
Wirtschaftsprüfung
932
Hospital
731
Krankenhaus
731
Health care
654
Gesundheitsversorgung
650
Customer service
564
Kundenservice
563
Gesundheitswesen
537
Health care system
536
Service industry
508
service quality
482
Product quality
457
Produktqualität
457
Beschwerdemanagement
417
Complaint management
417
Hotel industry
376
Hotellerie
376
Online retailing
340
Online-Handel
340
E-commerce
323
Electronic Commerce
320
Emotion
299
Satisfaction
280
Patients
274
Patienten
273
Einzelhandel
262
Retail trade
262
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Undetermined
Free
261
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Article
740
Book / Working Paper
19
Journal
1
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Article in journal
700
Aufsatz in Zeitschrift
700
Aufsatz im Buch
14
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14
Conference paper
10
Konferenzbeitrag
10
Aufsatzsammlung
4
Hochschulschrift
3
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1
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1
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1
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1
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English
730
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29
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1
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Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Wirtz, Jochen
4
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Rayburn, Steven W.
3
Sharma, Piyush
3
Sousa, Rui
3
Ukko, Juhani
3
Utkarsh
3
Wang, Yi-Chieh
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Xu, Xun
3
Yi, Youjae
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Waqar
2
Akkermans, Henk
2
AlNajem, Mohamad N.
2
Ali, Ahsan
2
Anh Thi Tu Le
2
Arsalan Najmi
2
Asante, Daniel
2
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Edward Elgar Publishing
1
Springer Fachmedien Wiesbaden
1
World Bank
1
World Bank Group
1
Published in...
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The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
17
International journal of hospitality management
16
Journal of service research
15
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of strategic marketing
6
Human systems management : HSM
5
International Journal of Services, Economics and Management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International Journal of Financial Services Management
4
International journal of business and globalisation : IJBG
4
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ECONIS (ZBW)
731
RePEc
29
Showing
1
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10
of
760
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date (newest first)
date (oldest first)
1
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
How new technology impacts airport's
service
quality
and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
3
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
4
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
5
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
6
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
7
Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-
service
quality
and purchase intention
Mtotywa, Matolwandile Mzuvukile
;
Kekana, Charles
- In:
African journal of science, technology, innovation and …
15
(
2023
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10014369337
Saved in:
8
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
9
To outsource or not : bike-share rebalancing strategies under the
service
quality
deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
10
Crowdsourced delivery and customer assessments of e-Logistics
Service
Quality
: an appraisal theory perspective
Ta, Ha
;
Esper, Terry L.
;
Hofer, Adriana Rossiter
; …
- In:
Journal of business logistics
44
(
2023
)
3
,
pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
Saved in:
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