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~accessRights:"restricted"
~subject:"Geschäftsmodell"
~subject:"Relationship marketing"
~subject:"Service quality"
~subject:"United States"
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Geschäftsmodell
Relationship marketing
Service quality
United States
Electronic Commerce
5,448
E-commerce
5,226
Online-Handel
4,346
Online retailing
4,345
Consumer behaviour
2,837
Konsumentenverhalten
2,837
Online-Marketing
1,347
Internet marketing
1,338
Social Web
1,091
Social web
1,091
Internet
963
Digitalisierung
869
Einzelhandel
839
Retail trade
833
Digitization
822
Beziehungsmarketing
815
Digital platform
706
Digitale Plattform
706
Customer satisfaction
601
Kundenzufriedenheit
601
Viral marketing
600
Virales Marketing
600
Dienstleistungsqualität
449
Informationstechnik
421
Confidence
414
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414
Information technology
404
e-commerce
398
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375
Vertriebsweg
375
Lieferkette
361
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361
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360
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318
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102
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35
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107
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Heinemann, Gerrit
27
Wirtz, Bernd W.
11
Kollmann, Tobias
7
Schallmo, Daniel
7
Kumar, Vikas
6
Parcu, Pier Luigi
6
Schumann, Jan Hendrik
6
Karjaluoto, Heikki
5
Moriuchi, Emi
5
Quach, Sara
5
Ratten, Vanessa
5
Silva, Susana C.
5
Thaichon, Park
5
Williams, Christopher A.
5
Xu, Xun
5
Brennan, Timothy John
4
Cavallo, Alberto
4
Einav, Liran
4
Gallino, Santiago
4
Glass, Victor
4
Gorodnichenko, Yuriy
4
Große Holtforth, Dominik
4
Kreutzer, Ralf T.
4
Levin, Jonathan
4
Morabito, Vincenzo
4
Ojala, Arto
4
Parida, Vinit
4
Sreejesh, S.
4
Talavera, Oleksandr
4
Theobald, Elke
4
Agrawal, Vivek
3
Agrebi, Meriem
3
Ahn, Jiseon
3
Akturk, M. Serkan
3
Anderl, Eva
3
Anderson, Rolph E.
3
Baber, William W.
3
Barari, Mojtaba
3
Bart, Yakov
3
Bijmolt, Tammo H. A.
3
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Springer Fachmedien Wiesbaden
25
IGI Global
19
Dgroup
2
Edward Elgar Publishing
2
OECD
2
Springer Gabler <Firma>
2
Springer-Verlag GmbH
2
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Aptus Research Solutions
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Conference on Postal and Delivery Economics <24., 2016, Florenz>
1
Conference on Postal and Delivery Economics <26., 2018, Split>
1
Conference on Postal and Delivery Economics <27., 2019, Dublin>
1
Conference “Competition on the Internet” <2013, München>
1
ISPIM Innovation Conference <33., 2022, Kopenhagen>
1
Institut Ėkonomiki <Ekaterinburg>
1
International Conference on Business Excellence <15., 2021, Bukarest>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
ItAIS <18., 2021, Trient>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Organisation for Economic Co-operation and Development
1
Palgrave Macmillan <Firma>
1
Springer International Publishing
1
Universität Siegen
1
ebrary, Inc
1
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Journal of retailing and consumer services
94
SpringerLink / Bücher
52
Journal of business research : JBR
46
Industrial marketing management : the international journal for industrial and high-tech firms
30
Springer eBook Collection
30
Journal of internet commerce
26
Technological forecasting & social change : an international journal
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
International journal of electronic marketing and retailing : IJEMR
17
Working paper / National Bureau of Economic Research, Inc.
17
Asia Pacific journal of marketing and logistics
16
International journal of retail and distribution management
16
International journal of hospitality management
15
International journal of e-business research : an official publication of the Information Resources Management Association
14
International journal of production economics
14
Electronic commerce research
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of strategic marketing
13
The journal of business & industrial marketing
13
International journal of business information systems : IJBIS
12
International journal of retail & distribution management
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Service business
12
Information systems and e-business management : ISeB
11
International journal of electronic commerce : IJEC
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of retailing
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
International journal of internet marketing and advertising : IJIMA
10
Springer eBook Collection / Business and Economics
10
Information systems research : ISR
9
Electronic markets : EM ; the international journal of electronic commerce and business media
8
International journal of contemporary hospitality management
8
International journal of electronic business : IJEB
8
International journal of electronic customer relationship management : IJECRM
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of management information systems : JMIS
8
Technovation : the international journal of technological innovation, entrepreneurship and technology management
8
Tourism management : research, policies, practice
8
Transportation research / E : an international journal
8
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ECONIS (ZBW)
1,576
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1
Role of community trust in driving brand loyalty in large online B2B communities
Sethi, Amit Rakesh
;
Dash, Satyabhusan
;
Mishra, Abhishek
; …
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 256-272
Persistent link: https://www.econbiz.de/10014473031
Saved in:
2
On merchandise return policy, entrepreneurial internet retail, and customer reviews : insights from an observational study
García-Dastugue, Sebastián J.
;
Nilakantan, Rahul
; …
- In:
Journal of business logistics
45
(
2024
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10014477709
Saved in:
3
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
4
Exploring online consumer reviews of customized apparel products
Shin, Eonyou
;
Kincade, Doris H.
;
Han, Jinhee
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 139-160
Persistent link: https://www.econbiz.de/10014495507
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Mass customization's online sales configurator capabilities and purchase intention : the roles of psychological empowerment and ownership
Meddeb, Marwa
;
Moulins, Jean-Louis
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 1-10)
.
2024
Persistent link: https://www.econbiz.de/10014500979
Saved in:
7
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
8
Customers create customers! : assessing the role of perceived personalization, online advertising engagement and online users' modes in generating positive e-WOM
Noor, Uzma
;
Mansoor, Mahnaz
;
Shamim, Amjad
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 392-409
Persistent link: https://www.econbiz.de/10014514454
Saved in:
9
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
10
Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz
;
Zdrenka, Wojciech
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
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