//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~subject:"Job satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenservice"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Job satisfaction
Kundenservice
877
Customer service
875
Dienstleistungsqualität
564
Service quality
564
Kundenzufriedenheit
464
Customer satisfaction
463
Beziehungsmarketing
444
Relationship marketing
444
Consumer behaviour
373
Konsumentenverhalten
373
Beschwerdemanagement
174
Complaint management
173
Dienstleistungssektor
125
Service industry
125
Emotion
116
Arbeitsverhalten
82
Work behaviour
82
Dienstleistung
63
Einzelhandel
63
Online retailing
62
Online-Handel
62
Retail trade
62
Services
61
Salespeople
55
Service recovery
55
Verkaufspersonal
55
Arbeitszufriedenheit
48
Electronic Commerce
47
Robot
47
Roboter
47
Service failure
46
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
36
Artificial intelligence
35
Künstliche Intelligenz
35
Satisfaction
34
more ...
less ...
Online availability
All
Undetermined
Free
11
Type of publication
All
Article
48
Type of publication (narrower categories)
All
Article in journal
48
Aufsatz in Zeitschrift
48
Language
All
English
48
Author
All
Kim, Peter Beomcheol
2
Kristensson, Per
2
Verleye, Katrien
2
Wästlund, Erik
2
Al-Hawari, Mohd Ahmad
1
Alkire, Linda
1
Andersson, Pernille
1
Andersson, Pernille K.
1
Aparicio-Valverde, Mireia
1
Arli, Denni
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Babakus, Emin
1
Balaji, M. S.
1
Bani-Melhem, Shaker
1
Batt, Resemary
1
Brady, Michael K.
1
Brengman, Malaika
1
Burton, Jamie
1
Böser, Stefanie
1
Chen, Shou-Wei
1
Chicu, Dorina
1
Choi, Hyung-Min
1
Christ-Brendemühl, Sonja
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Deng, Xincai
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Fleming, David E.
1
Fu, Yang
1
Gauquier, Laurens de
1
Gazzoli, Gabriel
1
Gemmel, Paul
1
Geng, Ruoqi
1
Gheshlaghi, Mahnaz
1
Griessmair, Michele
1
Gruber, Thorsten
1
Gustafsson, Anders
1
more ...
less ...
Published in...
All
International journal of hospitality management
8
Journal of retailing and consumer services
6
Journal of business research : JBR
3
The journal of services marketing
3
Journal of retailing
2
Journal of service management
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Service business
2
The Cornell hospitality quarterly
2
British journal of industrial relations : BJIR ; an international journal of employment relations
1
European journal of marketing
1
European journal of marketing : EJM
1
European management journal
1
International journal of human resource management
1
International journal of retail & distribution management
1
Journal of business and psychology
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Nankai business review international
1
Personnel review
1
Services marketing quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
more ...
less ...
Source
All
ECONIS (ZBW)
48
Showing
1
-
10
of
48
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
2
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
5
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
6
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
7
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
8
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
9
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
10
Curvilinear effects of work engagement on job outcomes
Kibatta, Juliana N.
;
Samuel, Michael Olorunjuwon
- In:
Personnel review
51
(
2022
)
3
,
pp. 1041-1060
Persistent link: https://www.econbiz.de/10013350777
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->