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~subject:"Kundenintegration"
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Kundenintegration
Dienstleistungsmanagement
310
Service management
310
Dienstleistung
93
Dienstleistungsqualität
91
Service quality
91
Dienstleistungssektor
68
Service industry
65
Beziehungsmarketing
60
Relationship marketing
60
Management
55
Services
53
Dienstleistungsmarketing
35
Qualitätsmanagement
35
Services marketing
35
Customer satisfaction
34
Kundenzufriedenheit
34
Deutschland
33
Germany
33
Quality management
33
Customer service
30
Kundenservice
30
Service innovation
29
Theorie
29
Theory
29
Dienstleistungsinnovation
25
Consumer behaviour
24
Konsumentenverhalten
24
Customer integration
23
Dienstleistungsbetrieb
22
Prozessmanagement
20
Betriebliche Wertschöpfung
19
Business process management
19
Gesundheitswesen
19
Health care system
19
Value creation
19
Innovation
18
Hotel industry
16
Hotellerie
16
financial services management
15
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Fließ, Sabine
2
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2
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1
Alford, John
1
Baglieri, Enzo
1
Balaraman, Pravin
1
Bateman, Nicola
1
Bridson, Kerrie
1
Bruhn, Manfred
1
Buxton, Rosamnd Chester
1
Ceric, Arnela
1
Chen, Chun Liang
1
Chen, Yi-An
1
Chew, Eng K.
1
Chowdhury, Naushaba
1
D'Alessandro, Steven
1
Demirkan, Haluk
1
Ehret, Michael
1
Eriksson, Erik Masao
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1
Gottschalk, Petter
1
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Haase, Michaela
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Hadwich, Karsten
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Hannibal, Claire
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Hara, Yoshinori
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Jaakkola, Elina
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Jacob, Frank
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Johnson, Lester W.
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Kaartemo, Valtteri
1
Karagiannis, Dimitris
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Karmarkar, Uday
1
Keating, Byron W.
1
Larbig, Christine
1
Liu, Jonathan
1
Lyons, Kelly
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Martin, Charles L.
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ICServ <5., 2017, Wien>
1
IGI Global
1
Springer Fachmedien Wiesbaden
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SpringerLink / Bücher
5
The journal of services marketing
3
Fokus Dienstleistungsmarketing
2
Journal of nonprofit & public sector marketing
2
Journal of service management
2
Public management review
2
Chinese management studies
1
Forum Dienstleistungsmanagement
1
Journal of business research : JBR
1
Journal of management information systems : JMIS
1
Journal of service research : JSR
1
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ECONIS (ZBW)
23
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1
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
2
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
3
How co-creation drives the success of public service initiatives? : a case-study based analysis
Saha, Victor
;
Goyal, Praveen
- In:
Journal of nonprofit & public sector marketing
33
(
2021
)
3
,
pp. 286-306
Persistent link: https://www.econbiz.de/10012623632
Saved in:
4
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
5
Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J.
;
Wulf, Jochen
- In:
Journal of management information systems : JMIS
36
(
2019
)
2
,
pp. 639-675
Persistent link: https://www.econbiz.de/10012198601
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Kundenmitwirkung bei der Dienstleistungsspezifizierung : Auswirkungen auf Kundenbeurteilung und -verhalten
Straus, Lennart
-
2017
Persistent link: https://www.econbiz.de/10011582938
Saved in:
8
Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings
Hara, Yoshinori
(
ed.
);
Karagiannis, Dimitris
(
ed.
)
-
ICServ <5., 2017, Wien>
-
2017
Persistent link: https://www.econbiz.de/10011664142
Saved in:
9
Value co-creation in health care : a phenomenological examination of the doctor-patient encounter
Osei-Frimpong, Kofi
;
Owusu-Frimpong, Nana
- In:
Journal of nonprofit & public sector marketing
29
(
2017
)
4
,
pp. 365-384
Persistent link: https://www.econbiz.de/10011783973
Saved in:
10
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
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