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~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Service quality
Beziehungsmarketing
8,242
Relationship marketing
8,242
Consumer behaviour
4,338
Konsumentenverhalten
4,338
Customer satisfaction
2,391
Kundenzufriedenheit
2,391
Dienstleistungsqualität
1,798
Brand management
1,392
Markenführung
1,392
Social Web
1,061
Social web
1,061
Brand image
1,053
Markenimage
1,053
Lieferantenmanagement
850
Supplier relationship management
850
Online-Marketing
839
Internet marketing
835
Customer integration
814
Kundenintegration
812
Brand
694
Markenartikel
682
Einzelhandel
650
Retail trade
649
Online retailing
613
Online-Handel
613
Confidence
607
Vertrauen
606
Electronic Commerce
569
E-commerce
561
Marketing management
561
Marketingmanagement
561
Kundenwert
520
Customer value
510
Emotion
449
Customer service
444
Kundenservice
441
Betriebliche Wertschöpfung
399
Value creation
399
Viral marketing
374
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27
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20
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Conference paper
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Hochschulschrift
6
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4
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2
Thesis
2
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1,782
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16
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Han, Heesup
12
Prentice, Catherine
12
Gong, Taeshik
11
Hollebeek, Linda D.
10
Klaus, Philipp
10
Quach, Sara
9
Sreejesh, S.
9
Gustafsson, Anders
8
Mattila, Anna S.
8
Rather, Raouf Ahmad
8
Balaji, M. S.
7
McColl-Kennedy, Janet R.
7
Qu, Hailin
7
Grégoire, Yany
6
Alnawas, Ibrahim
5
Cai, Ruiying
5
Damali, Uzay
5
Gursoy, Dogan
5
Hogreve, Jens
5
Izogo, Ernest Emeka
5
Japutra, Arnold
5
Line, Nathaniel D.
5
Loureiro, Sandra Maria Correia
5
Park, Jungkun
5
Patterson, Paul G.
5
Rajaobelina, Lova
5
So, Kevin Kam Fung
5
Thaichon, Paramaporn
5
Thurasamy Ramayah
5
Wang, Xuequn
5
Witell, Lars
5
Wong, IpKin Anthony
5
Xu, Xun
5
Auh, Seigyoung
4
Babakus, Emin
4
Bonfanti, Angelo
4
Brady, Michael K.
4
Bruce, Helen L.
4
Bruhn, Manfred
4
Brun, Isabelle
4
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European Health Care Conference <2, 2011, Hamburg>
1
Great Britain / Customs Establishment
1
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Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
82
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Services marketing quarterly
26
Journal of service management
25
Journal of service research
24
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of strategic marketing
15
International journal of quality and service sciences
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
European journal of marketing
9
International journal of bank marketing
9
International journal of electronic marketing and retailing : IJEMR
9
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ECONIS (ZBW)
1,798
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1
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Relationship quality and customer loyalty in the Tanzanian microfinance sector
Tegambwage, Amani Gration
;
Kasoga, Pendo Shukrani
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 138-153
Persistent link: https://www.econbiz.de/10014479261
Saved in:
5
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
6
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
7
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
8
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
9
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
10
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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