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Search: subject_exact:"Customer orientation"
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Beziehungsmarketing
7,543
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7,543
Consumer behaviour
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Han, Heesup
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19
Prentice, Catherine
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Quach, Sara
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Gil Saura, Irene
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Mattila, Anna S.
18
Svensson, Göran
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Ahn, Jiseon
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Itani, Omar S.
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Khan, Imran
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Rather, Raouf Ahmad
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Klaus, Philipp
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Rahman, Zillur
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Journal of business research : JBR
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Industrial marketing management : the international journal for industrial and high-tech firms
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190
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Services marketing quarterly
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Psychology & marketing
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Journal of business-to-business marketing
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European journal of operational research : EJOR
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Journal of promotion management : innovations in planning and applied research
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
International journal of retail and distribution management
38
Journal of marketing analytics : JMA
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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European journal of marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
7,555
RePEc
29
Other ZBW resources
6
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1
Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
2
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
3
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
4
Customer orientation and financial performance : women in top management teams matter!
Srivastava, Chandra
;
Kashmiri, Saim
;
Mahajan, Vijay
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 190-209
Persistent link: https://www.econbiz.de/10014245082
Saved in:
5
International management of customer orientation
González-Porras, José L.
;
Ruiz-Alba, José L.
; …
- In:
European journal of international management : EJIM
20
(
2023
)
1
,
pp. 143-166
Persistent link: https://www.econbiz.de/10014304958
Saved in:
6
Service-oriented high-performance work systems and service role performance : applying an integrated extended self and psychological ownership framework
Jo, Hyunyoung
;
Aryee, Samuel
;
Hsiung, Hsin-Hua
;
Guest, …
- In:
Human relations : towards the integration of the social …
76
(
2023
)
1
,
pp. 168-196
Persistent link: https://www.econbiz.de/10013471885
Saved in:
7
Contingent effects of decision-making and customer centricity on public-sector innovation success
Nik Mohd Hazrul Nik Hashim
;
Yap Hock Ann
;
Amin Ansary
; …
- In:
Journal of nonprofit & public sector marketing
34
(
2022
)
1
,
pp. 36-70
Persistent link: https://www.econbiz.de/10012802212
Saved in:
8
Web of lies : drivers and consequences of social media (in)authenticity
Alhouti, Sarah
;
Johnson, Catherine M.
- In:
Journal of promotion management : innovations in …
28
(
2022
)
8
,
pp. 1129-1164
Persistent link: https://www.econbiz.de/10013417000
Saved in:
9
Filling the market orientation-business performance : the mediating effects of social media, business ties and political ties
Nguyen Thi Hong An
;
Nguyen Phuong
;
Phuong Uyen Dinh
- In:
Journal for international business and entrepreneurship …
14
(
2022
)
2
,
pp. 188-205
Persistent link: https://www.econbiz.de/10013478473
Saved in:
10
On the relevance of parties in service environments to customer citizenship behaviour : evidence from hotels in Vietnam
Thi Bich Hanh Tran
;
Quy Duong Pham
;
Huong Ly Nguyen
; …
- In:
International journal of value chain management : IJVCM
13
(
2022
)
3
,
pp. 281-296
Persistent link: https://www.econbiz.de/10013479715
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