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~isPartOf:"AMS review : official publication of the Academy of Marketing Science"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Service quality"
~subject:"Service-Dominant Logic"
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Service quality
Service-Dominant Logic
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13
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AMS review : official publication of the Academy of Marketing Science
The TQM journal : the international review of organizational improvement
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of retailing and consumer services
11
Marketing theory
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International journal of contemporary hospitality management
9
Journal of service research : JSR
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7
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Journal of service theory and practice : JSTP
6
The journal of services marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of services and operations management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
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Service business
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
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Journal of marketing management : MM
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Tourism management : research, policies, practice
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International journal of retail & distribution management
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International journal of services, economics and management
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European Sport management quarterly : ESMQ
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Faculty & research / Insead : working paper series
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International journal of electronic customer relationship management : IJECRM
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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1
Value co-destruction : problems and solutions
Alexander, Matthew
;
Vallström, Niklas
- In:
AMS review : official publication of the Academy of …
13
(
2023
)
3/4
,
pp. 200-210
Persistent link: https://www.econbiz.de/10014512664
Saved in:
2
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
3
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
4
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
5
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
6
Pricing co-created value : an integrative framework and research agenda
Read, Stuart
;
Michel, Stefan
;
Schumann, Jan Hendrik
; …
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
3
,
pp. 155-183
Persistent link: https://www.econbiz.de/10012162440
Saved in:
7
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
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