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~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
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Call centre
14
Callcenter
14
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3
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Batt, Rosemary L.
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Academy of Management journal : AMJ
Human resource management
International journal of production economics
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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Human relations
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ILR review : the journal of work and policy
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Journal of vocational behavior
7
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
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Managing service quality : MSQ ; an international journal
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SA journal of human resource management : SAJHRM
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Harvard-Business-Manager : das Wissen der Besten
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Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of work innovation : IJWI
3
Journal of service research : JSR
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
Negotiating the challenges of a calling : emotion and enacted sensemaking in animal shelter work
Schabram, Kira
;
Maitlis, Sally
- In:
Academy of Management journal : AMJ
60
(
2017
)
2
,
pp. 584-609
Persistent link: https://www.econbiz.de/10011689407
Saved in:
3
Coordination contracts for outsourcing supply chain with financial constraint
Xu, Xiaoyan
;
Cheng, Xiaoying
;
Sun, Yanhong
- In:
International journal of production economics
162
(
2015
),
pp. 134-142
Persistent link: https://www.econbiz.de/10010515839
Saved in:
4
The threshold effect of participative leadership and the role of leader information sharing
Lam, Catherine K.
;
Huang, Xu
;
Chan, Simon C. H.
- In:
Academy of Management journal : AMJ
58
(
2015
)
3
,
pp. 836-855
Persistent link: https://www.econbiz.de/10011336978
Saved in:
5
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
6
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
7
A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent call-center workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
8
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
9
The effect of context-specific versus nonspecific subconscious goals on employee performance
Latham, Gary P.
;
Piccolo, Ronald F.
- In:
Human resource management
51
(
2012
)
4
,
pp. 511-523
Persistent link: https://www.econbiz.de/10009613344
Saved in:
10
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
1
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