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~isPartOf:"Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Working paper series : WPS"
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Sales behaviour
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Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
European journal of marketing : EJM
Working paper series : WPS
SpringerLink / Bücher
14
Journal of marketing theory and practice
12
Journal of marketing theory and practice : JMTP
7
Psychology & marketing
6
Discussion paper / Centre for Economic Policy Research
4
The journal of product innovation management : an international publication of the Product Development & Management Association
3
Academy of Management journal : AMJ
2
Grabener Fachbuch
2
Handel und Internationales Marketing / Retailing and International Marketing
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of selection and assessment
2
Journal of business research : JBR
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Routledge advances in management and business studies
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School of Economics discussion papers series
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Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
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Springer eBook Collection / Business and Economics
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Springer-Gabler Research
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The journal of personal selling & sales management : JPSSM
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Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
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Sales call lenght, call frequency, and its impact on salesperson's performance and customer relationship quality : few research propositions
Singh, Ramendra
-
2011
Persistent link: https://www.econbiz.de/10009377289
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2
When, and how salespersons spend time with customers?
Singh, Ramendra
-
2011
Persistent link: https://www.econbiz.de/10009379493
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3
Humor in Dienstleistungsinteraktionen : was wir (nicht) wissen
Kleinaltenkamp, Michael
;
Mathies, Christine
;
Gansky, Sarah
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 145-161)
.
2015
Persistent link: https://www.econbiz.de/10010469028
Saved in:
4
Customer service recovery : the challenge of misbehavior in service encounters
Jerger, Christina
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 119-143)
.
2015
Persistent link: https://www.econbiz.de/10010469029
Saved in:
5
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
6
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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