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~isPartOf:"Applied economics"
~isPartOf:"Australasian marketing journal"
~isPartOf:"The international journal of human resource management"
~language:"eng"
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Dienstleistungsberufe
7
Service workers
7
Arbeitskräfte
2
Arbeitszufriedenheit
2
China
2
Dienstleistungsqualität
2
Dienstleistungssektor
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Hotel industry
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Hotellerie
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Job satisfaction
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Service industry
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Arbeitsbedingungen
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Arbeitsleistung
1
Befragung
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Beziehungsmarketing
1
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Creativity
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Customer and patient participation
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Customer satisfaction
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Dirty work
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Bell, Simon J.
1
Bove, Liliana L.
1
Brown, Donna
1
Chen, Ziguang
1
Coelho, Filipe
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Hu, Qing
1
Humborstad, Bjarte
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Humborstad, Sut I. Wong
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Huo, Yuanyuan
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Kwortnik Jr., Robert J.
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Lages, Cristiana R.
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Lam, Wing
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Applied economics
Australasian marketing journal
The international journal of human resource management
The journal of services marketing
12
Discussion paper series / IZA
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
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Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
CESifo Working Paper Series
2
Employee relations
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Routledge studies on civil society in Asia
2
Services marketing quarterly
2
The American economic review
2
The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
2
The emotional organization : passions and power
2
Asia Pacific journal of marketing and logistics
1
Australian journal of management
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ECONIS (ZBW)
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1
Personality and the creativity of frontline service employees : linear and curvilinear effects
Coelho, Filipe
;
Lages, Cristiana R.
;
Sousa, Carlos M. P.
- In:
The international journal of human resource management
29
(
2018
)
17
,
pp. 2580-2607
Persistent link: https://www.econbiz.de/10011950935
Saved in:
2
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
3
Stigmatized labour : an overlooked service worker’s stress
Bove, Liliana L.
;
Pervan, Simon J.
- In:
Australasian marketing journal
21
(
2013
)
4
,
pp. 259-263
Persistent link: https://www.econbiz.de/10010242952
Saved in:
4
Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang
;
Sun, Hongwei
;
Lam, Wing
;
Hu, Qing
;
Huo, …
- In:
The international journal of human resource management
23
(
2012
)
4
,
pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
Saved in:
5
Voluntary tipping and the selective attraction and retention of service workers in the USA : an application of the ASA model
Lynn, Michael
;
Kwortnik Jr., Robert J.
;
Sturman, Michael C.
- In:
The international journal of human resource management
22
(
2011
)
9
,
pp. 1887-1901
Persistent link: https://www.econbiz.de/10009234580
Saved in:
6
Implementation of empowerment in Chinese high power-distance organizations
Humborstad, Sut I. Wong
;
Humborstad, Bjarte
;
Whitfield, …
- In:
The international journal of human resource management
19
(
2008
)
7
,
pp. 1349-1364
Persistent link: https://www.econbiz.de/10003760801
Saved in:
7
Job satisfaction in the low wage service sector
Brown, Donna
;
McIntosh, Steven
- In:
Applied economics
35
(
2003
)
10
,
pp. 1241-1254
Persistent link: https://www.econbiz.de/10001775774
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