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~isPartOf:"Applied economics"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The international journal of human resource management"
~language:"eng"
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Dienstleistungsberufe
8
Service workers
8
Arbeitszufriedenheit
4
Job satisfaction
4
Personality psychology
3
Persönlichkeitspsychologie
3
Arbeitsleistung
2
Arbeitsverhalten
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Beziehungsmarketing
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China
2
Creativity
2
Emotion
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Employee retention
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Hotel industry
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Hotellerie
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Job performance
2
Kreativität
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Mitarbeiterbindung
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Age group
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Call centers
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Dienstleistungsqualität
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Dismissal
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Empirical method
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Empirische Methode
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Coelho, Filipe
2
Sousa, Carlos M. P.
2
Bartikowski, Boris
1
Brown, Donna
1
Chen, Ziguang
1
Harris, Lloyd C.
1
He, Hongwei
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Hu, Qing
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Humborstad, Bjarte
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Humborstad, Sut I. Wong
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Huo, Yuanyuan
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Kwortnik Jr., Robert J.
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Lages, Cristiana R.
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Lam, Wing
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Lynn, Michael
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McIntosh, Steven
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Perry, Chad
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Sturman, Michael C.
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Sun, Hongwei
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Walsh, Gianfranco
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Wang, Weiyue
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Applied economics
European journal of marketing : EJM
The international journal of human resource management
The journal of services marketing
12
Discussion paper series / IZA
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
CESifo Working Paper Series
2
Employee relations
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Routledge studies on civil society in Asia
2
Services marketing quarterly
2
The American economic review
2
The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
2
The emotional organization : passions and power
2
Asia Pacific journal of marketing and logistics
1
Australian journal of management
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ECONIS (ZBW)
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1
Personality and the creativity of frontline service employees : linear and curvilinear effects
Coelho, Filipe
;
Lages, Cristiana R.
;
Sousa, Carlos M. P.
- In:
The international journal of human resource management
29
(
2018
)
17
,
pp. 2580-2607
Persistent link: https://www.econbiz.de/10011950935
Saved in:
2
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
3
Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
Saved in:
4
Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang
;
Sun, Hongwei
;
Lam, Wing
;
Hu, Qing
;
Huo, …
- In:
The international journal of human resource management
23
(
2012
)
4
,
pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
Saved in:
5
From personal values to creativity : evidence from frontline service employees
Sousa, Carlos M. P.
;
Coelho, Filipe
- In:
European journal of marketing : EJM
45
(
2011
)
7/8
,
pp. 1029-1050
Persistent link: https://www.econbiz.de/10009267056
Saved in:
6
Voluntary tipping and the selective attraction and retention of service workers in the USA : an application of the ASA model
Lynn, Michael
;
Kwortnik Jr., Robert J.
;
Sturman, Michael C.
- In:
The international journal of human resource management
22
(
2011
)
9
,
pp. 1887-1901
Persistent link: https://www.econbiz.de/10009234580
Saved in:
7
Implementation of empowerment in Chinese high power-distance organizations
Humborstad, Sut I. Wong
;
Humborstad, Bjarte
;
Whitfield, …
- In:
The international journal of human resource management
19
(
2008
)
7
,
pp. 1349-1364
Persistent link: https://www.econbiz.de/10003760801
Saved in:
8
Job satisfaction in the low wage service sector
Brown, Donna
;
McIntosh, Steven
- In:
Applied economics
35
(
2003
)
10
,
pp. 1241-1254
Persistent link: https://www.econbiz.de/10001775774
Saved in:
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