Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
Hongwei He (Strathclyde Business School, University of Strathclyde, Glasgow, UK), Weiyue Wang (Coventry Business School, Coventry University, Coventry, UK), Weichun Zhu (Department of Labor Studies and Employment Relations, Pennsylvania State University) Lloyd Harris (Warwick Business School, The University of Warwick, Warwick, UK)
| Year of publication: |
2015
|
|---|---|
| Authors: | He, Hongwei ; Wang, Weiyue ; Zhu, Weichun ; Harris, Lloyd C. |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 49.2015, 11/12, p. 1751-1776
|
| Subject: | Personality traits | Customer orientation | Job performance | Organizational identification | Call centers | Service workers | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Persönlichkeitspsychologie | Personality psychology | Dienstleistungsberufe | Persönlichkeitsmerkmal | Personality trait | Callcenter | Call centre | Mitarbeiterbindung | Employee retention | Verkaufspersonal | Salespeople | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJM-03-2014-0132 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011449315