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~isPartOf:"Asia Pacific business review"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Customer value
86
Kundenwert
86
Beziehungsmarketing
51
Relationship marketing
51
Betriebliche Wertschöpfung
47
Value creation
47
B-to-B-Marketing
39
Business-to-business marketing
39
Lieferantenmanagement
38
Supplier relationship management
38
Customer integration
18
Kundenintegration
18
Value co-creation
18
Marketing management
14
Marketingmanagement
14
Consumer behaviour
13
Konsumentenverhalten
13
Selling
11
Verkauf
11
Service-Dominant Logic
9
Service-dominant logic
9
Value-based selling
8
Business network
7
Innovation
7
Unternehmensnetzwerk
7
Value
6
Value in use
6
Bundling strategy
5
Customer value proposition
5
Dienstleistungsqualität
5
Innovation management
5
Innovationsmanagement
5
Leistungsbündel
5
Marketing theory
5
Marketingtheorie
5
Value proposition
5
B2B
4
Brand management
4
Customer satisfaction
4
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Undetermined
5
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Article
8
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Article in journal
8
Aufsatz in Zeitschrift
8
Case study
1
Fallstudie
1
Language
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English
8
Author
All
Barczak, Gloria
1
Blocker, Christopher P.
1
Boutin Jr., Philip J.
1
Cadeaux, Jack
1
Clark, Bruce H.
1
Flint, Daniel J.
1
Gemser, Gerda
1
Hu, Xiaoping
1
Johnson, Devon S.
1
Keränen, Joona
1
Kleinaltenkamp, Michael
1
Kuijken, Bram
1
Li, Xi
1
MacDonald, Emma K.
1
Martinez, Veronica
1
Mustak, Mekhail
1
Prohl-Schwenke, Katharina
1
Song, Hua
1
Toossi, Amir
1
Wijnberg, Nachoem M.
1
Wilson, Hugh
1
Yu, Kangkang
1
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Published in...
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Asia Pacific business review
Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
14
Journal of business research : JBR
12
The journal of services marketing
9
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Service business
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Expert journal of marketing
2
Faculty & research / Insead : working paper series
2
International journal of bank marketing
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal for global business advancement : JGBA
2
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ECONIS (ZBW)
8
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1
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
2
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
3
Customer participation in knowledge intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
Saved in:
4
Effective product-service systems : a value-based framework
Kuijken, Bram
;
Gemser, Gerda
;
Wijnberg, Nachoem M.
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 33-41
Persistent link: https://www.econbiz.de/10011672010
Saved in:
5
The effects of service supply on perceived value proposition under different levels of customer involvement
Song, Hua
;
Cadeaux, Jack
;
Yu, Kangkang
- In:
Industrial marketing management : the international …
54
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011478737
Saved in:
6
Customer relationship management processes : how faithful are business-to-business firms to customer profitability?
Johnson, Devon S.
;
Clark, Bruce H.
;
Barczak, Gloria
- In:
Industrial marketing management : the international …
41
(
2012
)
7
,
pp. 1094-1105
Persistent link: https://www.econbiz.de/10009683376
Saved in:
7
Customer value anticipation, customer satisfaction and loyalty : an empirical examination
Flint, Daniel J.
;
Blocker, Christopher P.
;
Boutin Jr., …
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 219-230
Persistent link: https://www.econbiz.de/10008934051
Saved in:
8
Assessing value-in-use : a conceptual framework and exploratory study
MacDonald, Emma K.
;
Wilson, Hugh
;
Martinez, Veronica
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 671-682
Persistent link: https://www.econbiz.de/10009273124
Saved in:
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