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~isPartOf:"Asia Pacific business review"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Customer value
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Kundenwert
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Beziehungsmarketing
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Relationship marketing
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Bank
3
Consumer behaviour
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Dienstleistungsqualität
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Konsumentenverhalten
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customer relationship management
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RFM model
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Al-Wugayan, Adel A. A.
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Chen, Kuang-Cheng
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Chen, Tser-yieth
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Hu, Xiaoping
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Li, Xi
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Liang, Ghi-Hsun
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Sung, Wei-Nown
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Asia Pacific business review
International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
14
Journal of business research : JBR
12
The journal of services marketing
9
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Service business
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
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Management decision : MD
3
Expert journal of marketing
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Faculty & research / Insead : working paper series
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International journal of bank marketing
2
International journal of electronic commerce : IJEC
2
International journal of productivity and quality management : IJPQM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
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Journal for global business advancement : JGBA
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1
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
2
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
3
Investigating of the causal relationship among Relational Selling Behaviors, Cause-Related Marketing and Consumer Value in the resort hotel
Chen, Tser-yieth
;
Sung, Wei-Nown
;
Chen, Kuang-Cheng
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 402-420
Persistent link: https://www.econbiz.de/10003754392
Saved in:
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