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~isPartOf:"Asia Pacific business review"
~isPartOf:"Journal of air transport management"
~source:"econis"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Customer value
6
Kundenwert
6
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Customer satisfaction
4
Airline
2
Consumer behaviour
2
Fluggesellschaft
2
Konsumentenverhalten
2
Taiwan
2
Air transport
1
Airlines
1
Ancillary revenues
1
Behavioral intention
1
Betriebliche Wertschöpfung
1
Brand loyalty
1
Check-in kiosks
1
China
1
Corporate image
1
Corporate reputation
1
Courier services
1
Customer integration
1
Customer profiling
1
Customer relationship management
1
Customer value perspective
1
Data Mining
1
Data analytics
1
Data mining
1
Dienstleistung
1
Dienstleistungssektor
1
EU countries
1
EU-Staaten
1
Express service provider
1
Firmenimage
1
Forecasting methods
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1
Fuzzy MCDM
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English
5
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Al Nasser, Amjad
1
Chen, Chun-der
1
Chou, Chien-Chang
1
Ding, Ji-Feng
1
Hu, Xiaoping
1
Hussain, Rahim
1
Hussain, Yomna K.
1
Ku, Edward C. S.
1
Li, Xi
1
Lin, Chien-Pang
1
Rowley, Edward
1
Shyu, Wen-Hwa
1
Ting, Chung-Te
1
Tingg, Pi-Hui
1
Wittmer, Andreas
1
Wu, Su-Sin
1
Yeh, Chun-Tsen
1
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Asia Pacific business review
Journal of air transport management
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
14
Journal of business research : JBR
12
The journal of services marketing
9
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Service business
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
2
Expert journal of marketing
2
Faculty & research / Insead : working paper series
2
International journal of bank marketing
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
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ECONIS (ZBW)
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1
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
2
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
3
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
4
Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
5
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
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