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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Economics of education review"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Dienstleistungsqualität
203
Service quality
203
Customer satisfaction
59
Kundenzufriedenheit
59
Consumer behaviour
40
Konsumentenverhalten
40
Lehrkräfte
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Lu, Susan Feng
5
Terwiesch, Christian
4
Akhtar, Nadeem
3
Chan, Carri W.
3
Ahmad, Bilal
2
Bavafa, Hessam
2
Bellows, Laura
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Braga, Michela
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Campbell, Dennis W.
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Jebarajakirthy, Charles
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Lu, Lauren Xiaoyuan
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Asia Pacific journal of marketing and logistics
Economics of education review
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
203
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
3
Improving public school productivity : evidence from model schools in India
Kumar, G. Naveen
- In:
Economics of education review
97
(
2023
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014474984
Saved in:
4
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
5
Who benefits from tuition-free, top-quality universities? : evidence from Brazil
Duryea, Suzanne
;
Ribas, Rafael Pérez
;
Sampaio, Breno
; …
- In:
Economics of education review
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462688
Saved in:
6
Teacher quality and cross-country differences in learning in francophone Sub-Saharan Africa
Bietenbeck, Jan
;
Irmert, Natalie
;
Sepahvand, Mohammad H.
- In:
Economics of education review
96
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462722
Saved in:
7
Heterogeneous effects of school autonomy in England
Neri, Lorenzo
;
Pasini, Elisabetta
- In:
Economics of education review
94
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014424301
Saved in:
8
Teachers' use of class time and student achievement
Burgess, Simon M.
;
Rawal, Shenila
;
Taylor, Eric S.
- In:
Economics of education review
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014425715
Saved in:
9
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
10
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
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