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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
~subject:"Social web"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Social web
Customer satisfaction
504
Kundenzufriedenheit
504
Consumer behaviour
366
Konsumentenverhalten
366
Beziehungsmarketing
295
Relationship marketing
295
Dienstleistungsqualität
259
Service quality
259
Online retailing
90
Online-Handel
90
Einzelhandel
84
Retail trade
84
Satisfaction
72
E-commerce
56
Electronic Commerce
56
Customer service
52
Kundenservice
52
Viral marketing
45
Virales Marketing
45
Brand management
43
Markenführung
43
Vertrauen
40
Beschwerdemanagement
39
Complaint management
39
Customer loyalty
37
Brand image
35
Markenimage
35
Internet marketing
33
Online-Marketing
33
Social Web
30
Customer experience
28
Loyalty
27
Mobile communications
26
Mobilkommunikation
26
Emotion
25
Trust
25
Customer retention
24
Customer integration
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Lombart, Cindy
4
Louis, Didier
4
Kim, Jiyoung
2
Liébana-Cabanillas, Francisco
2
Thurasamy Ramayah
2
Yang, Kiseol
2
Abbes, Intissar
1
Abror, Abror
1
Adil, Mohd
1
Aguilar-Illescas, Rocío
1
Ahmadi, Hormoz
1
Akoglu, Halil Erdem
1
Aksoy, Nilsah Cavdar
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Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Aljuhmani, Hasan Yousef
1
Alpert, Frank
1
Amegbe, Hayford
1
Anaya-Sánchez, Rafael
1
Antwi, Samuel
1
Athanasopoulou, Pinelopi
1
Bai, Xuesong
1
Bayram, Pelin
1
Bornemann, Daniel
1
Bozkurt, Sıddık
1
Carlson, Jamie
1
Cavallero, Luisa
1
Chai, Joe Choon Yean
1
Chakraborty, Shibashish
1
Chang, Sue-Ting
1
Chang, Ya Ping
1
Cheah, Jun-Hwa
1
Cheng, Peng
1
Chih, Wen-Hai
1
Chinelato, Flavia Braga
1
Chinje, Nathalie B.
1
Chiu, Hsin-Yi
1
Cui, Li
1
Dash, Ganesh
1
Dastgir, Shabbir
1
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Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
Journal of business research : JBR
24
International journal of hospitality management
20
Journal of hospitality marketing & management
14
Journal of travel and tourism marketing
14
Service business
13
The journal of services marketing
11
Journal of strategic marketing
10
The service industries journal
10
Cogent business & management
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of electronic commerce research : JECR
9
Journal of internet commerce
9
Tourism management : research, policies, practice
9
International journal of contemporary hospitality management
8
International journal of electronic marketing and retailing : IJEMR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Pakistan journal of commerce and social sciences
8
Technological forecasting & social change : an international journal
8
International journal of electronic customer relationship management : IJECRM
7
International journal of internet marketing and advertising : IJIMA
7
Journal of marketing analytics : JMA
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Psychology & marketing
7
Services marketing quarterly
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Inventi impact: retailing & consumer services
6
Journal of global marketing
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
The international journal of bank marketing : IJBM
6
The journal of business & industrial marketing
6
European journal of marketing : EJM
5
International journal of business information systems : IJBIS
5
International journal of electronic business : IJEB
5
Journal of business-to-business marketing
5
Journal of financial services marketing : JFSM
5
Journal of global information management : an official publication of the Information Resources Management Association
5
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ECONIS (ZBW)
67
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
7
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
8
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
9
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
10
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
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