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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~type:"article"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Dienstleistungsqualität
204
Service quality
204
Customer satisfaction
123
Kundenzufriedenheit
123
Consumer behaviour
96
Konsumentenverhalten
96
Relationship marketing
73
service quality
21
Dienstleistungssektor
20
Service industry
20
Customer service
18
Kundenservice
18
Beschwerdemanagement
17
Complaint management
17
Dienstleistungsmarketing
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Services marketing
15
Brand management
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Markenführung
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Confidence
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Vertrauen
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India
12
Indien
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Markenimage
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Arbeitszufriedenheit
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Job satisfaction
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Quality management
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Qualitätsmanagement
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customer satisfaction
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Dienstleistung
10
Gastronomie
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Gesundheitsversorgung
10
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Higher education institution
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Services
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Quach, Sara
4
Thaichon, Park
3
Choi, Beom Joon
2
Clark, Melissa N.
2
Edward, Manoj
2
Greene, Henry
2
Jebarajakirthy, Charles
2
Mattila, Anna S.
2
Prentice, Catherine
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Paramaporn
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Al-Hawari, Mohd Ahmad
1
Amenuvor, Fortune Edem
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Boateng, Henry
1
Bosma, Maarten
1
Cai, Huifen
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Cheah, Isaac
1
Chowdhury, Fairuz
1
Clemens, Michael Daniel
1
Clemes, Michael D.
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
Cohen, David A.
1
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Asia Pacific journal of marketing and logistics
Services marketing quarterly
Journal of retailing and consumer services
180
International journal of hospitality management
118
Journal of business research : JBR
110
The journal of services marketing
97
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
74
Journal of hospitality marketing & management
54
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
The TQM journal : the international review of organizational improvement
44
Journal of travel and tourism marketing
43
Service business
43
Cogent business & management
36
Journal of service management
36
International journal of quality and service sciences
33
Journal of service research
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of marketing for higher education
27
Total quality management & business excellence
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
Marketing intelligence & planning
24
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of productivity and quality management : IJPQM
21
International journal of services, economics and management
21
Journal of air transport management
21
International journal of quality & reliability management
20
International journal of services and operations management : IJSOM
20
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
Psychology & marketing
18
International journal of business excellence : IJBEX
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of Asian finance, economics and business : JAFEB
17
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
7
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
8
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
9
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
10
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
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