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~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
85
Kundenzufriedenheit
85
Consumer behaviour
48
Konsumentenverhalten
48
Service quality
46
Beziehungsmarketing
39
Relationship marketing
39
Satisfaction
15
Online retailing
11
Online-Handel
11
Confidence
10
E-commerce
10
Electronic Commerce
10
Vertrauen
10
Brand image
8
Brand management
8
Markenführung
8
Markenimage
8
Consumer satisfaction
7
Internet marketing
7
Online-Marketing
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Structural equation model
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Strukturgleichungsmodell
7
Beschwerdemanagement
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China
6
Complaint management
6
Malaysia
6
South Korea
6
Südkorea
6
Trust
6
Viral marketing
6
Virales Marketing
6
Zufriedenheit
6
Arbeitszufriedenheit
5
Brand loyalty
5
Customer loyalty
5
Customer service
5
Holiday behaviour
5
Job satisfaction
5
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46
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English
46
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Akhtar, Nadeem
2
Fatima, Johra Kayeser
2
Jebarajakirthy, Charles
2
Lee, Dae Hui
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Thaichon, Paramaporn
2
Thaichon, Park
2
AR, Ilker Murat
1
Abdullah, Nor Asiah
1
Abror, Abror
1
Ahmad, Bilal
1
Ahmed, Jashim Uddin
1
Akbar, Muhammad Imad Ud Din
1
Akin, Mahmut Selami
1
Allameh, Sayyed Mohsen
1
Amenuvor, Fortune Edem
1
Asadi, Hassan
1
Baki, Birdogan
1
Barnes, Bradley R.
1
Basfirinci, Cigdem Sahin
1
Boateng, Henry
1
Chan, Shiu Fai
1
Chen, Chee-cheng
1
Chen, Wei-shing
1
Chen, Xianglan
1
Choudhry, Koushiki
1
Choudhury, Koushiki
1
Cilingir, Zuhal
1
Clemens, Michael Daniel
1
Clemes, Michael D.
1
Cohen, David A.
1
Cui, Jinsheng
1
Dastgir, Shabbir
1
Di Benedetto, C. Anthony
1
Du, Wenxuan
1
Edward, Manoj
1
Engriani, Yunita
1
Fernando, Yudi
1
Fukukawa, Kyoko
1
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Asia Pacific journal of marketing and logistics
International journal of hospitality management
226
Journal of retailing and consumer services
218
Journal of business research : JBR
147
The journal of services marketing
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
108
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Services marketing quarterly
80
Journal of air transport management
67
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
64
Service business
62
International journal of quality and service sciences
58
Cogent business & management
57
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of service management
46
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
38
International journal of services and operations management : IJSOM
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Tourism management perspectives : TMP
28
Marketing intelligence & planning
27
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
46
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
3
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
4
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
5
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
6
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
7
Language constraints in hotel attributes and consumers' offendedness associated with behavioral intentions
Akhtar, Nadeem
;
Chen, Xianglan
;
Siddiqi, Umar Iqbal
; …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 229-248
Persistent link: https://www.econbiz.de/10013163321
Saved in:
8
Islamic bank trust : the roles of religiosity, perceived value and satisfaction
Abror, Abror
;
Patrisia, Dina
;
Engriani, Yunita
;
Idris, Idris
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 368-384
Persistent link: https://www.econbiz.de/10013163334
Saved in:
9
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
10
Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
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