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~isPartOf:"Asia Pacific journal of marketing and logistics"
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Service quality
63
Dienstleistungsqualität
62
Customer satisfaction
45
Kundenzufriedenheit
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
22
Relationship marketing
22
Confidence
8
Vertrauen
8
Satisfaction
7
Structural equation model
7
Strukturgleichungsmodell
7
Beschwerdemanagement
6
Complaint management
6
Customer service
6
Kundenservice
6
Brand image
5
Logistics provider
5
Logistikdienstleister
5
Markenimage
5
Product quality
5
Produktqualität
5
Quality management
5
Qualitätsmanagement
5
Trust
5
Arbeitszufriedenheit
4
China
4
E-commerce
4
Electronic Commerce
4
Gastronomie
4
Job satisfaction
4
Restaurant industry
4
Salespeople
4
Verkaufspersonal
4
Bank
3
Customer engagement
3
Customer loyalty
3
Customer retention
3
Holiday behaviour
3
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63
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English
63
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Akhtar, Nadeem
3
Ahmad, Bilal
2
Fatima, Johra Kayeser
2
Jebarajakirthy, Charles
2
Lee, Dae Hui
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Thaichon, Paramaporn
2
Thaichon, Park
2
AR, Ilker Murat
1
Abdullah, Nor Asiah
1
Abror, Abror
1
Ahmed, Jashim Uddin
1
Ahn, Jiseon
1
Akbar, Muhammad Imad Ud Din
1
Akin, Mahmut Selami
1
Al-Hawari, Mohd Ahmad
1
Allameh, Sayyed Mohsen
1
Amenuvor, Fortune Edem
1
Asadi, Hassan
1
Baki, Birdogan
1
Baoku, Li
1
Barnes, Bradley R.
1
Basfirinci, Cigdem Sahin
1
Boateng, Henry
1
Cai, Huifen
1
Chan, Shiu Fai
1
Chang, Kuo-chien
1
Cheah, Isaac
1
Chen, Chee-cheng
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Chen, Mu-Chen
1
Chen, Tser-yieth
1
Chen, Wei-shing
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Chen, Xianglan
1
Chew, Janet
1
Choudhry, Koushiki
1
Choudhury, Koushiki
1
Cilingir, Zuhal
1
Clemens, Michael Daniel
1
Clemes, Michael D.
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Asia Pacific journal of marketing and logistics
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
63
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1
Systematic investigation of the logistics
service
quality
of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
Influence of robots
service
quality
on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
3
The trinity of extended
service
quality
, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
4
Linkages among extended
service
quality
, distinct perceived value and satisfaction in the exhibition trust-building process
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 817-842
Persistent link: https://www.econbiz.de/10013163382
Saved in:
5
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance : an application of stimulus-organism-response theory
Kim, Wooyang
;
Hantula, Donald A.
;
Di Benedetto, C. Anthony
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2237-2268
Persistent link: https://www.econbiz.de/10013552993
Saved in:
6
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
7
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
8
Understanding the role of image, quality and price for developing prestigious mass brands
Singh, Balgopal
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 533-559
Persistent link: https://www.econbiz.de/10014285854
Saved in:
9
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
10
Charting the path between communication strategies and overseas purchasing service performance in the e-commerce context
Ahn, Jiseon
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 997-1010
Persistent link: https://www.econbiz.de/10014285927
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