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~isPartOf:"Asia-Pacific journal of business administration"
~subject:"Complaint management"
~type_genre:"Aufsatz in Zeitschrift"
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Complaint management
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Thailand
4
Beschwerdemanagement
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Customer service
2
E-commerce
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Einzelhandel
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Electronic Commerce
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Gastronomie
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Kundenservice
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Nachhaltige Entwicklung
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Nachhaltigkeit
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Online retailing
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Online-Handel
2
Restaurant industry
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Retail trade
2
Service recovery
2
Social exchange theory
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Sustainability
2
Sustainable development
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Affective customer experience
1
Anchoring effect
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Anwendungssoftware
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Application software
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Apps continuance intention
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Apps usage satisfaction
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Asia-Pacific
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Austauschtheorie
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Bias
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Channel integration
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Cognition
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Aufsatz in Zeitschrift
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Agnihotri, Durgesh
1
Chaturvedi, Pallavi
1
Gupta, Niharika
1
Kongchan, Ananchai
1
Kulshreshtha, Kushagra
1
Oentoro, Wanny
1
Popaitoon, Patchara
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Tripathi, Vikas
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Verma, Harsh V.
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Asia-Pacific journal of business administration
Journal of business research : JBR
47
International journal of hospitality management
33
Journal of retailing and consumer services
33
The journal of services marketing
27
Journal of hospitality marketing & management
20
Service business
18
Journal of service research : JSR
15
The service industries journal
15
International journal of contemporary hospitality management
14
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Journal of service theory and practice
9
Psychology & marketing
9
Journal of air transport management
8
Journal of service research
8
Services marketing quarterly
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
Journal of consumer behaviour : an international research review
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of global marketing
4
Journal of hospitality and tourism insights
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
Total quality management & business excellence
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ECONIS (ZBW)
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1
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
2
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
3
Perceived supervisory support and service recovery performance : the moderating role of personaltiy traits
Oentoro, Wanny
;
Popaitoon, Patchara
;
Kongchan, Ananchai
- In:
Asia-Pacific journal of business administration
8
(
2016
)
3
,
pp. 298-316
Persistent link: https://www.econbiz.de/10011615373
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