Perceived supervisory support and service recovery performance : the moderating role of personaltiy traits
Wanny Oentoro and Patchara Popaitoon and Ananchai Kongchan
| Year of publication: |
2016
|
|---|---|
| Authors: | Oentoro, Wanny ; Popaitoon, Patchara ; Kongchan, Ananchai |
| Published in: |
Asia-Pacific journal of business administration. - Bingley : Emerald, ISSN 1757-4323, ZDB-ID 2509201-7. - Vol. 8.2016, 3, p. 298-316
|
| Subject: | Thailand | Social exchange theory | Service recovery performance | Personality traits | Perceived supervisory support | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Persönlichkeitsmerkmal | Personality trait | Beziehungsmarketing | Relationship marketing | Austauschtheorie | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJBA-11-2015-0094 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011615373