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~isPartOf:"Australasian marketing journal"
~isPartOf:"Dienstleistungsmarketing : Konzeptionen und Anwendungen"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Dienstleistung
5
Services
5
Konsumentenverhalten
3
Theorie
3
Theory
3
Dienstleistungssektor
2
Finland
2
Finnland
2
Product quality
2
Produktqualität
2
Service industry
2
Auslandsverlagerung
1
Beziehungsmarketing
1
Business services
1
Cultural similarity
1
Customer and patient participation
1
Customer service
1
Dienstleistungsberufe
1
Dienstleistungsqualität
1
Friseurhandwerk
1
Gastronomie
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Hairdressing industry
1
Health care
1
Health care services
1
Health care system
1
Kundenservice
1
Kundenzufriedenheit
1
Make-or- Buy-Entscheidung
1
Make-or-buy decision
1
Offshoring
1
Relationship marketing
1
Reputation
1
Restaurant industry
1
Service employee adaptability
1
Service employee flexibility
1
Service offshoring
1
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English
4
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Liljander, Veronica
2
Bell, Simon J.
1
Gregory, Gary
1
Lu, Lu
1
Ngo, Liem Viet
1
Strandvik, Tore
1
Vredenburg, Jessica
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Australasian marketing journal
Dienstleistungsmarketing : Konzeptionen und Anwendungen
The journal of services marketing
23
The service industries journal
16
Journal of service research : JSR
15
Journal of service management
14
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Services marketing quarterly
12
International journal of hospitality management
11
SpringerLink / Bücher
11
Journal of service research
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
European journal of marketing : EJM
5
International journal of services and operations management
5
Gabler Edition Wissenschaft
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Psychology & marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Basler Schriften zum Marketing
3
Berichte aus Energie- und Umweltforschung
3
Dynamik mit Verantwortung
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business innovation and research : IJBIR
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing theory and practice
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Nachhaltig wirtschaften konkret
3
Service business
3
The journal of business & industrial marketing
3
Acta oeconomica : periodical of the Hungarian Academy of Sciences
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
European journal of marketing
2
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Research
2
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ECONIS (ZBW)
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1
Service offshoring fit from consumers' perspective
Lu, Lu
;
Gregory, Gary
;
Ngo, Liem Viet
- In:
Australasian marketing journal
28
(
2020
)
2
,
pp. 100-109
Persistent link: https://www.econbiz.de/10012253931
Saved in:
2
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
3
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
Saved in:
4
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
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