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~isPartOf:"Australian journal of management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"The international journal of human resource management"
~language:"eng"
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Dienstleistungsberufe
10
Service workers
10
Arbeitszufriedenheit
4
Job satisfaction
4
Employee retention
3
Mitarbeiterbindung
3
Arbeitsbedingungen
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Arbeitsleistung
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China
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Creativity
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Bonn, Mark Andrew
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Chen, Ziguang
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Han, Su-Jin
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Hu, Qing
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Australian journal of management
International journal of hospitality management
The international journal of human resource management
The journal of services marketing
12
Discussion paper series / IZA
7
Journal of service management
6
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
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Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
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CESifo Working Paper Series
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Employee relations
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IZA Discussion Paper
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International journal of selection and assessment
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Journal of labor economics
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Journal of service research
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Routledge studies on civil society in Asia
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Services marketing quarterly
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The American economic review
2
The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
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The emotional organization : passions and power
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Applied economics
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Asia Pacific journal of marketing and logistics
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1
Personality and the creativity of frontline service employees : linear and curvilinear effects
Coelho, Filipe
;
Lages, Cristiana R.
;
Sousa, Carlos M. P.
- In:
The international journal of human resource management
29
(
2018
)
17
,
pp. 2580-2607
Persistent link: https://www.econbiz.de/10011950935
Saved in:
2
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
3
New insights into the climate-attitudes-outcome framework : empirical evidence from the Australian service sector
Mathies, Christine
;
Ngo, Liem Viet
- In:
Australian journal of management
39
(
2014
)
3
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010422030
Saved in:
4
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
5
Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang
;
Sun, Hongwei
;
Lam, Wing
;
Hu, Qing
;
Huo, …
- In:
The international journal of human resource management
23
(
2012
)
4
,
pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
Saved in:
6
The impact of CSR on relationship quality and relationship outcomes : a perspective of service employees
Lee, Yong-ki
;
Kim, Young
;
Lee, Kyung Hee
;
Li, Dong-xin
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 745-756
Persistent link: https://www.econbiz.de/10009544313
Saved in:
7
The contribution of personality to graduate managerial training
Ineson, Elizabeth M.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 630-638
Persistent link: https://www.econbiz.de/10009130554
Saved in:
8
Voluntary tipping and the selective attraction and retention of service workers in the USA : an application of the ASA model
Lynn, Michael
;
Kwortnik Jr., Robert J.
;
Sturman, Michael C.
- In:
The international journal of human resource management
22
(
2011
)
9
,
pp. 1887-1901
Persistent link: https://www.econbiz.de/10009234580
Saved in:
9
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
10
Implementation of empowerment in Chinese high power-distance organizations
Humborstad, Sut I. Wong
;
Humborstad, Bjarte
;
Whitfield, …
- In:
The international journal of human resource management
19
(
2008
)
7
,
pp. 1349-1364
Persistent link: https://www.econbiz.de/10003760801
Saved in:
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