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~isPartOf:"Benchmarking : an international journal"
~isPartOf:"Health care management review : HCM review"
~subject:"Gesundheitsversorgung"
~subject:"Relationship marketing"
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Gesundheitsversorgung
Relationship marketing
Quality management
79
Qualitätsmanagement
79
Health care
35
Hospital
27
Krankenhaus
27
Dienstleistungsqualität
26
Service quality
26
Gesundheitswesen
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Health care system
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quality improvement
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USA
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United States
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Patienten
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Patients
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Customer satisfaction
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Einführung
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implementation
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patient safety
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Lean Management
6
Lean Production
6
Lean management
6
Lean production
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Organisatorischer Wandel
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Organizational change
6
Performance measurement
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Performance-Messung
6
Business process management
5
Hospital management
5
Innovation
5
Krankenhausmanagement
5
Prozessmanagement
5
Basisgesundheitsversorgung
4
Beziehungsmarketing
4
Corporate culture
4
Führungsstil
4
Human Resource Management
4
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McAlearney, Ann Scheck
6
Garman, Andrew N.
4
Robbins, Julie
4
Song, Paula H.
3
Harrison, Michael I.
2
McHugh, Megan
2
Reiter, Kristin L.
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Singer, Sara J.
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Albritton, Jordan
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Allen, Adrienne S.
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Anand, Kavin
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Baloh, Jure
1
Bazzoli, Gloria J.
1
Behl, Abhishek
1
Bhatnagar, Sushma
1
Birken, Sarah A.
1
Bozic, Kevin J.
1
Brewer, Carol S.
1
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Carstensen, Kathrine
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Fereydooni, Soraya
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Fickel, Jacqueline J.
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Gainer, Lindsay A.
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Gale, Randall C.
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Benchmarking : an international journal
Health care management review : HCM review
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
38
The TQM journal : the international review of organizational improvement
33
Journal of health organization and management
26
Quality management journal : QMJ
24
International journal of productivity and quality management : IJPQM
21
Total quality management & business excellence
19
International journal of quality & reliability management
15
International journal of six sigma and competitive advantage : IJSSCA
14
International journal of quality and service sciences
13
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of production research
8
International journal of services and operations management
8
Journal of retailing and consumer services
8
Business process management journal
7
International journal of hospitality management
7
The service industries journal
7
Europäische Hochschulschriften / 5
6
International journal of production economics
6
Journal of business research : JBR
5
Journal of business-to-business marketing
5
Qualitätsmanagement im Gesundheitswesen
5
Allokation im marktwirtschaftlichen System
4
Benchmarking : an international journal ; BIJ
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
Health care management science : a new journal serving the international health care management community
4
Health marketing quarterly
4
IEEE transactions on engineering management : EM
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of process management and benchmarking : IJPMB
4
International journal of project management : the journal of The International Project Management Association
4
Journal of industrial engineering and management : JIEM
4
Journal of open innovation : technology, market, and complexity
4
Manufacturing & service operations management : M & SOM
4
Production and operations management : an international journal of the Production and Operations Management Society
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
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ECONIS (ZBW)
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Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Distributed leadership in health quality improvement collaboratives
Carstensen, Kathrine
;
Kjeldsen, Anne Mette
;
Nielsen, …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 46-58
Persistent link: https://www.econbiz.de/10014455378
Saved in:
3
How social networks influence the local implementation of initiatives developed in quality improvement collaboratives in health care : a qualitative process study
Gillner, Sandra
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 148-157
Persistent link: https://www.econbiz.de/10014508022
Saved in:
4
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
5
The boosting of the total quality management on corporate green growth in emerging markets : the mediating roles of corporate social responsibility and customer loyalty
Le Thanh Tiep
- In:
Benchmarking : an international journal
30
(
2023
)
9
,
pp. 3554-3589
Persistent link: https://www.econbiz.de/10014502497
Saved in:
6
Facilitators of palliative care quality improvement team cohesion : lessons from a seven-site implementation project in India
Connell, Natalie B.
;
Zupanc, Sophia N.
;
Lorenz, Karl A.
; …
- In:
Health care management review : HCM review
48
(
2023
)
3
,
pp. 219-228
Persistent link: https://www.econbiz.de/10014313760
Saved in:
7
Impact of performance-based budgeting on quality outcomes in U.S. military health care facilities
Decker, Kimberly L.
;
Schwab, Stephen D.
;
Bazzoli, Gloria J.
- In:
Health care management review : HCM review
48
(
2023
)
3
,
pp. 249-259
Persistent link: https://www.econbiz.de/10014313814
Saved in:
8
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
9
Characterization of Lean Six Sigma projects in healthcare settings : empirical research
Sordan, Juliano Endrigo
;
Oprime, Pedro Carlos
;
Pimenta, …
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4058-4075
Persistent link: https://www.econbiz.de/10014502522
Saved in:
10
Modelling enablers of efficiency and sustainability of healthcare : a m-TISM approach
Sindhwani, Rahul
;
Kumar, Rajender
;
Behl, Abhishek
;
Punj …
- In:
Benchmarking : an international journal
29
(
2022
)
3
,
pp. 767-792
Persistent link: https://www.econbiz.de/10013040950
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