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~isPartOf:"Benchmarking : an international journal"
~subject:"Industrie"
~subject:"Kundenzufriedenheit"
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Search: subject:"Qualitätssicherung"
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Industrie
Kundenzufriedenheit
Quality management
26
Qualitätsmanagement
26
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
5
Gesundheitsversorgung
5
Health care
5
Beziehungsmarketing
4
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Standardisierung
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Standardization
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Supply chain
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ISO 9001
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Lieferantenmanagement
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Manufacturing industries
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Performance
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Performance measurement
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Performance-Messung
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Supplier relationship management
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Total quality management
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India
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Alhindi, Sara Ayman
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Alnounou, Reham Tarek
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Asiri, Rawan Ahmed
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Gavahi, Shakiba Sadat
1
Goswami, Susobhan
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Görçün, Ömer Faruk
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Lepistö, Kari
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Shams, Layan Marwan
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Sharma, Sanjeev Kumar
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Thekkoote, Ramadas
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Ukko, Juhani
1
Verma, Prachi
1
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Benchmarking : an international journal
International journal of productivity and quality management : IJPQM
122
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
85
The TQM journal : the international review of organizational improvement
78
International journal of quality & reliability management
61
International journal of production research
51
Total quality management & business excellence
45
International journal of six sigma and competitive advantage : IJSSCA
33
International journal of production economics
28
International journal of services and operations management
27
Quality management journal : QMJ
22
International journal of process management and benchmarking : IJPMB
20
Benchmarking : an international journal ; BIJ
13
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
Business process management journal
12
Cogent business & management
11
International journal of business excellence : IJBEX
11
International journal of hospitality management
11
International journal of technology, policy and management : IJTPM
11
Journal of industrial engineering and management : JIEM
11
International journal of services and operations management : IJSOM
10
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
International journal of services, economics and management
8
The international journal of productivity and performance management : IJPPM
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of quality and innovation
7
International journal of technology management : IJTM
7
Journal of hospitality marketing & management
7
Journal of operations management
7
The journal of services marketing
7
European journal of operational research : EJOR
6
IEEE transactions on engineering management : EM
6
The international journal of productivity and performance management
6
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ECONIS (ZBW)
7
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
4
Improving automated pallet handling procedures at a Saudi milk factory through overall equipment effectiveness
Alnounou, Reham Tarek
;
Asiri, Rawan Ahmed
;
Alhindi, …
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 3953-3981
Persistent link: https://www.econbiz.de/10014502519
Saved in:
5
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
6
Quality intervention, supplier performance and buyer-supplier relationships : evidence from the garment industry
Hoque, Imranul
;
Maalouf, Miguel Malek
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2337-2358
Persistent link: https://www.econbiz.de/10013371219
Saved in:
7
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
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