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~isPartOf:"Benchmarking : an international journal"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Textbook"
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Quality management
26
Qualitätsmanagement
26
Dienstleistungsqualität
9
Service quality
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Customer satisfaction
5
Gesundheitsversorgung
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Health care
5
Kundenzufriedenheit
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Machado, Marcio Cardoso
3
Bozola, Patrícia Maria
2
Ferreira Motta Barbosa, Luís César
2
Kumar, Anil
2
Oliveira, Otávio José de
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Shahin, Arash
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Aboumasoudi, Abbas Sheikh
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Ajmal, Mian
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Azevedo, Eduardo H. Malheiros de
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Behl, Abhishek
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Benzaquen, Jorge
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Bhola, Prabha
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Birasnav, M.
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Görçün, Ömer Faruk
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Hoque, Imranul
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Kaliyan, Mathiyazhagan
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Benchmarking : an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
395
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
167
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
European research studies
31
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
Journal of business research : JBR
27
International journal of product development : IJPD
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
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Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
Measuring the financial impact of equipment performance improvement : ISB and IEB metrics
Gólcher-Barguil, Luis Alejandro
;
Nadeem, Simon Peter
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2408-2431
Persistent link: https://www.econbiz.de/10014338603
Saved in:
4
The boosting of the total quality management on corporate green growth in emerging markets : the mediating roles of corporate social responsibility and customer loyalty
Le Thanh Tiep
- In:
Benchmarking : an international journal
30
(
2023
)
9
,
pp. 3554-3589
Persistent link: https://www.econbiz.de/10014502497
Saved in:
5
Overcoming the challenges of moving from ISO/TS 16949 to IATF 16949 : recommendations for implementing a quality management system in automotive companies
Bozola, Patrícia Maria
;
Nunhes, Thais V.
;
Ferreira …
- In:
Benchmarking : an international journal
30
(
2023
)
9
,
pp. 3699-3724
Persistent link: https://www.econbiz.de/10014502501
Saved in:
6
Total quality leadership and organizational innovativeness : the role of social capital development in American schools
Birasnav, M.
;
Gantasala, Swapna Bhargavi
;
Prabhakar …
- In:
Benchmarking : an international journal
30
(
2023
)
3
,
pp. 811-833
Persistent link: https://www.econbiz.de/10014231912
Saved in:
7
Total quality management in Peruvian goods companies during the COVID-19 pandemic
Benzaquen, Jorge
;
Narro, Juan Pedro
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1536-1561
Persistent link: https://www.econbiz.de/10014293146
Saved in:
8
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
9
Influence of governance instruments on supply chain quality : a qualitative investigation in the dairy industry
Souza, Osvaldo de
;
Machado, Marcio Cardoso
;
Corrêa, …
- In:
Benchmarking : an international journal
30
(
2023
)
8
,
pp. 2608-2633
Persistent link: https://www.econbiz.de/10014502232
Saved in:
10
Improving automated pallet handling procedures at a Saudi milk factory through overall equipment effectiveness
Alnounou, Reham Tarek
;
Asiri, Rawan Ahmed
;
Alhindi, …
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 3953-3981
Persistent link: https://www.econbiz.de/10014502519
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