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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Journal of business research : JBR"
~subject:"Firm performance"
~subject:"Kundenzufriedenheit"
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Firm performance
Kundenzufriedenheit
Performance measurement
191
Performance-Messung
191
Benchmarking
62
Unternehmenserfolg
51
Lieferkette
38
Supply chain
38
Data envelopment analysis
29
Data-Envelopment-Analyse
29
India
17
Indien
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Industrie
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Manufacturing industries
17
Performance management
15
Performance-Management
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Performance
14
Dienstleistungsqualität
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Service quality
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KMU
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Quality management
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Qualitätsmanagement
12
SME
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Supply chain management
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Fuzzy sets
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Fuzzy-Set-Theorie
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59
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Joo, Seong-Jong
3
Gudergan, Siegfried P.
2
Akter, Shahriar
1
Amado, Carla A. F.
1
Anderson, Sidney T.
1
Aydiner, Arafat Salih
1
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1
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1
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1
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1
Botella-Carrubi, Dolores
1
Bouncken, Ricarda B.
1
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Bénet, Nathalie
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Benchmarking : an international journal ; BIJ
Journal of business research : JBR
International journal of hospitality management
33
International journal of production economics
25
The international journal of productivity and performance management : IJPPM
25
Total quality management & business excellence
22
International journal of production research
21
Public performance & management review
19
The international journal of productivity and performance management
19
International journal of productivity and quality management : IJPQM
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
International journal of quality & reliability management
17
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
15
Journal of business ethics : JOBE
15
Tourism management : research, policies, practice
15
Cogent business & management
14
International journal of business performance management
14
The journal of business & industrial marketing
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of contemporary hospitality management
13
The TQM journal : the international review of organizational improvement
13
SpringerLink / Bücher
12
International journal of business excellence : IJBEX
11
Journal of management : JOM
11
The service industries journal
11
Benchmarking : an international journal
10
Business process management journal
10
International journal of innovation management
10
International journal of services and operations management
10
Journal of Asian finance, economics and business : JAFEB
10
Journal of industrial engineering and management : JIEM
10
Measuring business excellence : the journal of organizational performance management
10
The international journal of human resource management
10
Tourism economics : the business and finance of tourism and recreation
10
International journal of business excellence
9
International journal of business information systems : IJBIS
9
Public management review
9
Strategic management journal
9
The accounting review : a publication of the American Accounting Association
9
International business review : the official journal of the European International Business Academy
8
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ECONIS (ZBW)
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1
Subsidiary performance measurement in international business research : a systematic review and future directions
Gundelach, Henrik
;
Nielsen, Bo Bernhard
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014468552
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
The interlink between digitalization, sustainability, and performance : an Italian context
Broccardo, Laura
;
Truant, Elisa
;
Dana, Leo Paul
- In:
Journal of business research : JBR
158
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014280342
Saved in:
4
The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
5
Turning non-financial performance measurements into financial performance : the usefulness of front-office staff incentive systems in hotels
Bénet, Nathalie
;
Deville, Aude
;
Raïes, Karine
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 317-327
Persistent link: https://www.econbiz.de/10013168293
Saved in:
6
Effects of revenue management on perceived value, customer satisfaction, and customer loyalty
Matsuoka, Kohsuke
- In:
Journal of business research : JBR
148
(
2022
),
pp. 131-148
Persistent link: https://www.econbiz.de/10013325458
Saved in:
7
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
8
A capability-anchored articulation of the EO-organizational performance relationship in emergent and post-emergent organizations
D'Souza, Derrick Eron
;
Fan, Gang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 107-117
Persistent link: https://www.econbiz.de/10013271380
Saved in:
9
Strategic human capital analytics and organisation performance : the mediating effects of managerial decision-making
Samson, Kelly
;
Bhanugopan, Ramudu
- In:
Journal of business research : JBR
144
(
2022
),
pp. 637-649
Persistent link: https://www.econbiz.de/10013185023
Saved in:
10
The roles of NSD performance and standardized service development processes in the performance of micro, small, and medium-sized enterprises
Blommerde-Winters, Tadhg
- In:
Journal of business research : JBR
139
(
2022
),
pp. 56-68
Persistent link: https://www.econbiz.de/10013194149
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