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~isPartOf:"Business horizons"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~isPartOf:"Journal of travel and tourism marketing"
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Search: subject_exact:"Beziehungsmanagement"
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Beziehungsmarketing
392
Relationship marketing
392
Consumer behaviour
175
Konsumentenverhalten
175
Customer satisfaction
115
Kundenzufriedenheit
115
Dienstleistungsqualität
96
Service quality
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Theorie
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61
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28
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25
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German
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Han, Heesup
17
Hyun, Sunghyup Sean
9
Kim, Wansoo
7
McColl-Kennedy, Janet R.
5
Yu, Jongsik
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
Kim, Insin
4
Malthouse, Edward C.
4
Pitt, Leyland F.
4
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Berthon, Pierre R.
3
Campbell, Colin L.
3
Chua, Bee-Lia
3
Ford, Robert C.
3
Hammerschmidt, Maik
3
Heinonen, Kristina
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Keiningham, Timothy
3
Kumar, Vikas
3
Lee, Choong-Ki
3
Mengue Nkoa, Clément U.
3
Moon, Hyoungeun
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Watson, Richard T.
3
Weiger, Welf Hermann
3
Back, Ki-Joon
2
Bagusat, Ariane
2
Bauer, Hans H.
2
Berezan, Orie
2
Berman, Barry
2
Berry, Leonard L.
2
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Breazeale, Michael
2
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Business horizons
Gabler Edition Wissenschaft
Journal of service management
Journal of travel and tourism marketing
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
297
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Springer eBook Collection / Business and Economics
72
Journal of financial services marketing : JFSM
70
European journal of operational research : EJOR
68
International journal of retail & distribution management
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ECONIS (ZBW)
395
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51
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395
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51
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
52
Customer experience and engagement in tourism destinations : the experiential marketing perspective
Rather, Raouf Ahmad
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 15-32
Persistent link: https://www.econbiz.de/10012289255
Saved in:
53
An examination of the relationship between co-creation and well-being : an application in the case of tourism
Dekhili, Sihem
;
Hallem, Yousra
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012289256
Saved in:
54
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
55
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
Saved in:
56
Does experience affect engagement? : role of destination brand engagement in developing brand advocacy and revisit intentions
Kumar, Vikas
;
Kaushik, Arun Kumar
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 332-346
Persistent link: https://www.econbiz.de/10012289335
Saved in:
57
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
58
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
59
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
60
Antecedents and consequences of consumers' trust in hybrid travel websites
Leung, Daniel
;
Ma, Jing
- In:
Journal of travel and tourism marketing
37
(
2020
)
6
,
pp. 756-772
Persistent link: https://www.econbiz.de/10012289491
Saved in:
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