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~isPartOf:"Business process management journal"
~isPartOf:"Journal of business research : JBR"
~person:"Awasthi, Preety"
~person:"Barnes, Donald C."
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Mobile communications
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Awasthi, Preety
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Business process management journal
Journal of business research : JBR
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ECONIS (ZBW)
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The impact of perceived customer delight on the frontline employee
Barnes, Donald C.
;
Ponder, Nicole
;
Hopkins, Christopher D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
Saved in:
2
The importance of value and context for mobile CRM services in banking
Awasthi, Preety
;
Sangle, Purnima S.
- In:
Business process management journal
19
(
2013
)
6
,
pp. 864-891
Persistent link: https://www.econbiz.de/10010206753
Saved in:
3
Consumer's expectations from mobile CRM services : a banking context
Sangle, Purnima S.
;
Awasthi, Preety
- In:
Business process management journal
17
(
2011
)
6
,
pp. 898-918
Persistent link: https://www.econbiz.de/10009408680
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