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~isPartOf:"Business process management journal"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
28
Relationship marketing
28
Mobile communications
9
Mobilkommunikation
9
Customer satisfaction
7
Kundenzufriedenheit
7
Business process management
5
Prozessmanagement
5
Consumer behaviour
4
Customer service
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Organisatorischer Wandel
4
Organizational change
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Service quality
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Strategic management
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Strategisches Management
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AHP approach
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Customer orientation
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Customer relationship management
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India
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2006-2010
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Baltic countries
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Akter, Shahriar
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Bennani, Az-Eddine
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Chang, Elizabeth
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Hussain, Omar Khadeer
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Motamarri, Sradhi
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Osarenkhoe, Aihie
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Saberi, Morteza
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Thomas, Ashish
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Business process management journal
The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
31
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services, economics and management
4
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ECONIS (ZBW)
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1
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
2
Past, present and future of contact centers : a literature review
Saberi, Morteza
;
Hussain, Omar Khadeer
;
Chang, Elizabeth
- In:
Business process management journal
23
(
2017
)
3
,
pp. 574-597
Persistent link: https://www.econbiz.de/10011744777
Saved in:
3
Does big data analytics influence frontline employees in services marketing?
Motamarri, Sradhi
;
Akter, Shahriar
;
Yanamandram, Venkat
- In:
Business process management journal
23
(
2017
)
3
,
pp. 623-644
Persistent link: https://www.econbiz.de/10011744797
Saved in:
4
An exploratory study of implementation of customer relationship management strategy
Osarenkhoe, Aihie
;
Bennani, Az-Eddine
- In:
Business process management journal
13
(
2007
)
1
,
pp. 139-164
Persistent link: https://www.econbiz.de/10003437645
Saved in:
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